Walgreens — Local services in Pahrump

The incompetence of their pharmacy staff is unequaled. You give them a paper prescription (as they are incapable of processing an over the phone one) and they tell you "90 minutes" several hours later you get a text saying your prescription is "delayed" due to insurance reasons. I actually got a pharmacist on the phone ONCE and was advised that there is a "diagnosis code" that the tech didn't enter in the computer, because their system doesn't recognize the cide when they scan it. Instead of TRAINING their techs and staff to enter this, they just ignore it. I started telling whomever I gave a prescription to to enter the code, the pharmacist just last month said "you don't need to do that, our people will remember" so today I dropped off my wife's prescription, was told "6 hours" SEVEN hours later she called to check on progress, low and behold it's delayed due to insurance reasons, the arrogance and condescension of the person on the phone (I heard as it was on speaker) was insulting at best. And they told her if she wanted it today, now 630pm, you'll have to wait about 2 1/2 hr but you have to be here 1/2hr before we close. Why my wife has loyalty to theses fools is beyond me, but I have to share and I truly hope a member of corporate management reads this and feels free...

Got an email that said the Pharmacy is temporarily closed. Moved my prescription someplace else and canceled at this Walgreens. A few hours later, I get an email saying pharmacy is open again. Canceled with the other Walgreens in Vegas and resubmitted the prescriptions back to this Walgreens. Got a message today that my prescriptions are ready. Just about to leave to go pick them up and I get another email saying that the pharmacy is temporarily closed. These closures have nothing to do with their Half hour lunch break situation. It's a completely different issue.

ANYway- Are you open?Are you closed?What are you doing? Can you get it together? You are a corporation. Take that corporation type money that you make and hire a Pharmacists, maybe 2 and while you're at it, pay them a living wage so they will STAY. THIS IS- LIKE -BUSINESS 101. When you opened your first pharmacy in Chicago a hundred years ago, I'm pretty sure you had a pharmacist. You may want to follow that plan in the future.

Corporate: IDK why we cant keep a Pharmacist? They should be happy to receive the pittance that we provide!

CEO: I agree. (LIGHTS a cigar with a 100 dollar bill.) So ungrateful. Anyway, can you have my assistant, bring my Porsche around. I'm late for golf.

Get it...

This pharmacy is a joke!! They do not LISTEN to what the customer shares. I have a couple of RX's that must be verified be a call to my Dr. in another state. I have told them repeatedly that my Dr. in not in the office on Friday. I take the RX's in several days early so they can call.Did it happen? NO! I have had to do w/o over a weekend and a holiday due to their incompetence. In two years of coming down here, this is the third time they have not called in a timely manner. If any of Walgreen's competitors were an option, this Walgreen s would never have gotten a call. I had another rx that the Pharmacist admitted he didn't even know what it was. So I a lay person told him what it was. He probably makes $30. + an hour. Shame, shame, shame! Do you know what the call the person who graduates last in pharmacy school and medical school? Easy...it's Pharmacist and Doctor!

The rest of the story is...they finally called me Dr. and didn't like what he had to say. They refused to fill as "didn't fit company guidelines.". The good old CYA! i will never spend another fine in a Walgreens. Cool me once shame on you....cool me twice,...