Aaron's Rent To Own — Local services in Palatka

Sigh: this starts with have used this company for Years, yes years in another area of this country. Never have I had such communication breakdowns. It was over a riding lawn mower. The first one was delivered as "new" but was clearly used (tree branches, grass on the deck used).phone calls as to the price and a a few back and forths. Finally the manager decided to become involved and changed the price.when the mower broke(yea we knew that was coming)they came and got the mower, a week went by, two weeks, on the third week I called to "oh they don't go out to the mechanic until the end of the month" and it takes two week to get it back". Well I wasn't going to make a rental payment on something in the shop. Well they brought out a "newer" mower (still used) I don't believe troy built ships with bent deck wheels. Back around with the price "no its not new the wheels are bent the blades are dull and the front axle had no grease in its fittings. No sir this mower is also used and I'm paying for new again, after the swap out. Now that it is payed off( by a month) it will not start, the "truck driver" ? Changed the battery, yeah after I checked it (I'm a control electrician)and told them it was charged to 90 percent (communication) is a great thing. And I found out today that it will take a week for the mechanic to even see. Once again communication is a great thing. Should have kept it. I have left my wife out of this review. It just added to the whole adventure. If you read this Aarons I WILL not...

I came in the store to buy a new washer and dryer set. Was approved and made my down payment on a friday. Waited all weekend for my delivery on Monday. The time frame came and went with no delivery. I called and they told me they would not deliver to me because my address was flagged. My roommate. (No financial connection to me whatsoever) Owes them money so they refused to bring the washer and dryer to me. They tried to say I didn't make a payment and finally found that I did. They said they will refund my payment but we will see how long it takes for it to come back to my card if it even does. But to flag an address is crap. I am a single mother with six kids and no way to wash their laundry because I use my laundromat money to do the down payment for the washer and dryer set that never got delivered. The person who use my address and did not pay has nothing to do with me so for them to not rent to me because of somebody else is crap. I have a good standing with Rent-A-Center so that's where I'm going to go. Because I do pay my bills. Why red flag an address after I make a payment and not say anything that they're not going to deliver it? I could have figured it out by now and had a new washer and dryer set from somewhere else if they would have just been forward with me from...

I’ve never had a problem getting what I needed at the Palatka Aaron’s. And if they didn’t have it, they made sure to do their best to get it for me. Even when I was having trouble with my HP laptop that I purchased from them and was paid off, Jeannie sent it to HP and got it fixed and back to me faster than I had anticipated. Jeff and Robby (Robbie sp?) are awesome. They make sure that I always have a great experience when I stop by the store (even when I’m not buying anything and just looking at new products). Over the years I’ve purchased a recliner, big screen tv, HP special edition laptop with Beats, 2 Blu-ray players, Samsung tablet and a LG washer & dryer. I just purchased another recliner that will be delivered today. Can’t wait! I plan on buying another recliner and another tv in the near future. I won’t go anywhere else but Aaron’s. When you stop by, make sure to see Jeff, Robby or Jeannie (she’s going to be back in June). They’ll...