Lowe's — Local services in Palatka

I am utterly appalled by the treatment I received at Lowe's in Palatka, especially considering the significant amount my company recently spent there—$400,000 this year alone. During a recent personal visit, I purchased shiplap, only to discover that nearly all the boards were damaged. The process to address this was nothing short of a circus, involving multiple staff members just to acknowledge the obvious damage.

After a cumbersome verification process by three different employees, the matter seemed resolved, and I proceeded to check out. However, my transaction was initially declined due to network issues at Lowe's, causing further delay. As if this wasn't frustrating enough, Melissa, the manager, confronted my wife and me in the as my wife was walking back into lowes in an utterly unprofessional manner. She aggressively claimed the boards were not damaged and should not have been discounted, directly contradicting her staff's earlier confirmation of the damage.

Melissa also had the audacity to interrogate us on our installation plans, implying we didn't know how to use the product properly. This level of disrespect and poor customer handling is unacceptable, especially from a manager. Lowe's needs to seriously reconsider how situations like this are handled if they hope to maintain loyalty from longstanding customers. This experience left us feeling disrespected and questioning our future patronage at Lowe’s. Melissa the manager at palakta Lowes needs to be put back in customer service training

I appreciate it if Lowes corporate office gets back with me in...

I had no idea when I purchased my golf cart from Lowe’s that they had a 48 hour return policy. My bad! How many of us observe problems with any purchase within 48 hours? My new golf cart was delivered Sunday night, June 1st at 915. I drove it on Tuesday and discovered the USB ports did not work, the plastic frame was bowing and one side of the front seat had a big gap in it. The reason I noticed it was because it was raining and I was concerned the rain would damage the battery. I called Lowe’s Palatka Wednesday and was transferred. The girl told me I had two choices. Call the manufacturer or bring it in. I said there’s too much wrong with it and I’m going to return it. She said no problem bring it back. So I did this morning after renting a trailer. The treatment I got was disgusting. I was respectful and calm. I was drilled about who I spoke with, what time etc etc. one associate laughed while she pointed to the return policy on the wall. I will never step in this store again. Any business that doesn’t back up their products is not worthy of mine. I will continue to share this story because people will continue to get ripped off at this store....

I was at the paltka fl Lowe's . Normally almost everyone associate at Lowe's is inviting alway greeting you and asking if you need any assistance or are you finding everything ok. So the aisle I was on the merchandise had to be handled by an associate at the store so I didn't see an associate on the aisle so there was a call button for assistance so I pushed the button and over the intercom it alerted them that assistance was needed in that department and it kept repeating itself until someone showed up. So while waiting a Caucasian male was on the aisle but farther down but hear I am in front of the call button. So when an associate arrives the individual presses a button so the intercom can stop alerting for assistance he looked at me turns his head to the caucasian and with his voice asked the individual if they needed help this in so many ways was wrong and unprofessional. I felt embarrassed for me and my family to have to witness something like this. I am a Black man a traveling man on a journey seeking understanding as to why i was treated with so much disrespect. As a customer in their...