Staples — Local services in Palm Coast

Absolute worse experience I've ever had!!! Don't have any tech work done here. They profess to have certified technicians but only have 1 certified tech and did not live up to their mission statement plastered on the wall. The so-called "certified tech" was not honest and had no regard for customer service. I bought a new lap top 4 weeks ago and was promised it would be loaded with various programs, virus protection etc. When I went to pick up the computer hardly anything was done that I paid for. I am in grad school and desperately needed my computer fixed. I returned the next day as was told the computer was ready once again. The "certified" technician told me he would meet me when I arrived and go over the computer. As I was walking in the store he was walking out and I thought he was going to come back in. Turns out he left and had no intention of helping me. I was then left with a very nice young man who did not really know what was going on either. In the meantime no one could find my hard drive from my old computer. So now I have personal information lying around and no one knew where it was. I then contacted the manager and had to go as far as calling the corporate office to get them to help me. Again, I had to leave my laptop there another night. When asking for some sort of discount, the manager refused it at first but with our insistence he finally gave us a small discount. When I say small considering what I went through, and the hours and trips up to the store, it was not worth it! Now it's four weeks later and I have a massive virus in my computer. I go back up to the store and the "certified" technician looked at the virus protection and made some adjustments that probably should've been activated when they installed the virus protection. Once again, I had to leave my computer overnight. The technician told me I would not be charged since I just purchased the computer. Upon picking up the computer, I was then presented a bill for $159. I told the rude girl at the tech desk I was supposed to have the service done at no charge according to the "certified" technician. The young lady then called the manager, Moises. After talking with the manager, the lady hung up the phone and proceeded to tell me that Moises would go ahead and let me have it this time but in the future I needed to pay like all other customers. The young lady then proceeded to tell me while pointing to another customer you need to pay for a service contract like this man does because "we don't give free service". I never expect free service unless it is warranted. I was told upfront the service would be free by the technician because I had just purchased the computer. I was shocked that employees would talk to customers in that manner. Again, I do not think the virus protection was activated properly. I pointed to their mission statement and said "you failed" and walked out. This experience was worse than a nightmare. I brought my computer home and it continues to run slow. Do not ever bring your computer to this store for service!!' I never will. I will go to Best Buy in Daytona going forward. The only reason I gave one Star was because I could not exit out and post this review until I...

• Please like & share our reviews.* Wheelchair accessible. This is a huuuuge store. It has office layout displays, a printing marekting department and every office supply imaginable. We went for their printing services. Ruth graciously worked on our coiled binder order that was needed same day. She attempted to call us bc we request a 3 punch hole but was concerned that the coil would be too close to the holes. She verified with us if we were still wanting that option. We ordered our printed materials on their website and picked up. We ordered a 100pg double-sided b/w coiled study booklet for $23. It was put together perfectly. Will definitely be back for the printing services. Ruth definitely knows what she is doing and goes the extra mile to make sure that customers are satisfied with the product. If you are looking to avoid the Walmart or grocery store crowd but are needing to purchase gift cards, this store has a huge selection. The cashier was friendly and helpful as well. She seems to recognize regulars by name. She was super sweet but super efficient. Thank you for a...

Absolutely the worst customer service. Our local business needed a custom printing job and I couldn’t get a quote from the associate to save my life. I needed 500 training manuals printed and bound. This would be a quarterly re-order. There were approximately 125 pages in the manual. On 10/13 around 3:10 pm, the associate demanded that I count the pages before I would be given an estimate on the job. Personally I’d hate to have someone working for me who’d turn away that amount of business just because the employee was too lazy to count the pages. We do quite a large dollar amount locally with this store on office supplies and services. That will end today. The clerical person who usually handles our business with Staples Palm Coast is busy, so I volunteered. I’m the person who makes the big decisions in the Company so: Staples,...