Target — Local services in Palm Coast

I made a pick up order at target in palm coast town center on Placed at 11:21 AM on Sep 7, 2024 I ordered some stuff and milk Lactose. Lactaid Lactose Free 2% Reduced Fat Milk - 0.5gal when I picked up the order went home then when I looked at the date of the milk it was Aug 25.2024... I picked it up the order on step 8 2024 14 days old milk I was upset as you can imagine why are they selling 14 day old milk .and just look up what old milk can do to you its not good you can get really sick so please be careful when you buy stuff with pick up they just grab anything off the self and then just throw it in you car as fast as they can so I called the store to ask them why did this happen the guy and the Phone said is this is John I said u know who I am and he was rude said I was yelling when he told my we have to have security check this out he was accusing me of being a crook which is out rage and I told them I want to talk to the manager so the next day Lisa called me she the front end service manager she said that they checked all the milks and there none bad and she said they had 3 people check my milk before they gave it to me..and this only happens to me and I told her that the other worker accused me of being a crook and this is not right ,,, but not one time they said they were sorry they said it don't happen to nobody but me I had gotten a month old 4 cups of greek yogurt and bad sausages before with pick up . so I go to the store 2 day later and walk in to get the milk guess what I found???? the same type milk I bought with pick up which I throw out.... was on the self and when I went and took 1 the date said Aug 25 , now 16 days old what a outrage so I went to the service desk and told them I had called about this milk being 14 days old when u gave it to me ..why are you now stalling 16 day old milk???? they said I was yelling at them and asked me to leave or they call the police and what I said why are you trying to kill my family ???? 16 day old milk ???what happens if old lady buys that ???? and it killed her would they care then ???? they did not even say there sorry I and told them you guys falsely accused me of theft show me the tape that your guy told your going to see if I am not switching the milk because that what they meant so how could it be that 16 day old milk is on the self when I called them that I got 14 day old milk?????? Lise said 3 people checked my milke before they bring to my car so I said then you did on purpose was target by them when I called the guy said is this John????why would he know????? they never look for the bad milk on the self ?????? I am looking to sueing them for this please be very careful expired milk can get you seriously ill and I called target ,com they still have not got back with me the lady I talked to was very nice but the billionaires could care less so if lise told me 3 people checked my mike so why was it 14 days old then?????????? you tell me hers the photo of the milk when I ent to store and found 16 day old mike on the self they thrown me out of the store I told them why don't you...

We placed an online order for some storage containers. When we got home we saw they gave us the WRONG size containers and no lids that came with it. We already had to go to another store that had them in stock, so it was 30 minutes each way on the highway. They told us we had to come back to the store to get the correct items because our store didn’t have them. We were passing through the next day, so my husband just did a return and we’d get them when back in stock at our local store. Well, when the credit came to my card, we saw they refunded ONE bin when we’d bought 3! We were told we have to come back to the store again to be refunded correctly! So THREE EXTRA TRIPS out of our way to correct THEIR MISTAKE that shouldn’t have even happened because they’re supposed to scan the barcode and a teeny tiny bit of attention to detail (like verifying the size on the sticker with the online order) would’ve helped us have a good experience, and not waste hours of our time, and gas money, to correct their lack of attention to detail, which is actually part of their job!! Please retrain employees properly and do better with the jobs you’re employed to do! Don't make customers do your job…remember they’re spending their hard earned money on products that allow employees to have the job. Gratitude for work goes a long way! Here’s the thing, too, for those who feel underpaid and therefore justify not paying attention to detail at work…when you’re hired, you agreed to do the job for that amount of pay, and are responsible for doing that job to the best of your ability, in order to honor your agreement for employment. It’s called integrity, and that’s not decided by our pay, or any other factors, it’s solely based on our own character. Managers have a duty to train employees properly and to hold them accountable, and retrain if they’re not doing something properly. Problem solved! Oh, and own the mistake when a customer calls…don’t wait til the end, or they mention it to you! Customer service 101 when it’s CLEARLY the mistake of...

{This is my husbands account} Around Christmas I was shopping for my children's Christmas gifts. While stopped on an end cap looking at dog jackets I was run into by an employee with a cart. Instead of stopping the employee continued to turn into my and down an isle. She was pushing a black stocking cart and while she was turning she took my purse strap with her. Hence why I felt like I was being taken with her. She didn't seem to care she ran into me and after the corner continued on her way. Yet half way down the isle she did mumble that she was sorry for getting me. The exact words are hazy now yet I know she did not turn back, stop or sound sincere.

Upon getting into my car I took a harder look around my $1200-$1400 Louis Vuitton handbag. It had been damaged inside the store. I was embarrassed and devastated. I decided to think about it on the way home and decided upon arriving home I would call the customer service number.

Upon doing so I was directed to a insurance company to handle everything. I provided photos, distribution and the location of the incident. Yet a month later they have told me the cameras don't work there in the center isle and they believed this incident NEVER happened. I was struck with disbelief.

They told me that they couldn't find a single person that matched my description which I found unbelievable. Yet upon questioning the women more she told me they did find an employee yet the employee denied anything ever happening.

I find this extremely unprofessional and unacceptable. How are they relying on a part time employee to tell them the truth over a very expensive item being damaged? I find that its a system set up to help them get out of responsibility.

I simply wanted the employee to be talked to appropriately about not damaging items. My husband was a manager of a large retail store (years ago) for many years. This is not something an honestly company does. I am ashamed I ever spent so much money in a store that has no...