Karma and Luck - Fashion Show Mall — Local services in Paradise

I purchased a bracelet for almost $300.00 at the Miracle Mile store. I went back to my hotel and found the same bracelet up on their website and due to a sale the same bracelet was almost $100.00 cheaper. I was going to the Fashion Show mall for dinner the next day and decided to return the bracelet and purchase it online to get the better price. I was advised by a Hispanic female sales associate that I would have to return the item at the store of purchase. I advised her that the refund policy online said otherwise. The manager was standing behind her and then said he could return it. Had I just accepted what she said I would have had to make an unnecessary trip. Very deceitful. They work on commission and are a separate entity from the online store and were trying to make it difficult. I am very turned off and I will not be purchasing anything from them again. Additionally there were many negative online reviews about how terrible the quality of many of their jewelry items are that end up tarnishing or breaking....

This store called to me! Once I stepped into Karma & Luck, my experience was amazing. Kieome helped introduce me to the crystal jewelry with the amazing pamphlet that laid out stones by birthdate, zodiac, symbol and intention which is such a great tool to help me find the right stone and jewelry piece fit for only me. I was impressed at the level of packaging K&L puts into each product sold, making sure my jewelry is well taken care of until I reach my destination. Comes with a cute box which has all the information on it you receive in the shop, plus a polish bag for storing and polishing purposes! She personally blessed my pieces before I left in a singing bowl to energize my intentions and crystals to send me off on a wonderful rest of my day and journey. Will definitely come back and make my way around the world to their other locations. Definitely got my moneys worth and...

I had a highly disappointing experience at the Karma and Luck at Fashion Mall jewelry store. I specifically asked the sales associate if the piece I was interested in was sterling silver, and I was assured that it was. Trusting their word, I made the purchase. However, after taking it my jeweler for verification, I discovered that it was not sterling silver at all. It is sterling silver rhodium plated. This should be made aware to shoppers. Sterling silver 925 is not the same thing as sterling silver rhodium plated.

This dishonesty is unacceptable, and it has left me feeling cheated and frustrated. I would strongly advise anyone considering a purchase from this store to think twice and seek verification before buying. My experience has completely eroded my trust in this establishment. You have beautiful pieces just inform your customers what pieces are...