T-Mobile Signature Store — Local services in Paradise

We are in our 60s and are from the UK travelling in the US for 3 weeks and needed a US sim. We got immediate assistance from a guy called Eddie, in the Las Vegas Boulevard store, who understood what we needed and recommended a package for us both to have Sims. He helped install the sims and set up the phones and we were quickly on our way. About 3 days later we were 200miles out of Vegas and my wife's phone would not connect. We tried everything we could and then rang Eddie on my phone. Eddie patiently went through things to try, many of which we had tried. Still no success. He then got us to try removing our home sim. The US sim then worked perfectly for the rest of our stay. There had been some conflict between the two sims. Eddie was great: he was polite, patient, attentive, a good listener and communicator, professional, very, competent and helpful thank you. As for the sim we got great coverage pretty much everywhere around the 9 national parks we visited and would...

I would leave a zero review if I could! The supervisor here is so unprofessional and rude at the first hello . I tried calling the store several times to check on the status of my order—no one ever answered. I received a message the phone was ready for pick up. When I went to pick it up—it was not ready (a computer glitch). I asked why no one ever answered the phone and this supervisor stated “ the music is so loud in here, we just don’t answer it”. That’s some nice customer service. I went into the store TWICE after receiving messages that the phone was ready for pick up. Treated rudely both times and phone was never ready. While this is a franchise it still represents T-mobile! The customer service reps on the phone are way nicer. Ended up ordering the phone online to be delivered to my home I would never go to this store or...

We from Orange County, California.We had the absolute best experience at the T-Mobile store in Las Vegas, thanks to Antoine Eakins! From the moment we walked in, he provided the most professional, knowledgeable, and courteous service we have ever received from a salesperson. He went above and beyond to help fix my phone, answering all my questions with patience and expertise.

His passion for customer service is truly unbelievable, and he made the entire experience seamless and enjoyable. I have never encountered a salesperson as amazing and professional as Antoine—he is a true asset to T-Mobile!

Anytime we visit Las Vegas, we would love to stop by and see him again. If you’re looking for top-tier service and expert assistance, we highly recommend asking for Antoine Eakins at T-Mobile. 10/10...