The Spa at Vdara — Local services in Paradise

As a special treat for me, my mom purchased us each a service at the spa over Labor Day weekend, with our 100 minute services -- one signature massage and one Marine Detox Mineral Wrap-- scheduled for 3pm on Sunday, Sept. 4th.

The services themselves were fantastic but every aspect of the spa itself-- from the payment, to the space, to the staff and management-- was less than relaxing and far from luxurious.

We arrived roughly 2 hours before our services in hopes of taking advantage of the facilities. The comprehensive list of amenities in the so area is literally just: Sauna, Steam Room and Hot Tub-- so pretty much just what you'd find in the locker room of any decent gym.

In addition to having limited amenities, the spa has limited space- we ended up leaving for an hour so that the group of loud women in the hot tub would clear out and we could have some peace and quiet without being crowded.

The staff at the spa does not enforce any noise level and they also do not enforce any phone policies. A woman was on her phone in the hot tub for a solid 30 minutes.

I also found the level of cleanliness to be lackluster. The hot tub appeared to have a build up of sand (of unknown origin) caked into a corner and the grout was disgusting. There also was a piece of excrement in one of the 4 bathroom stalls for our entire stay.

Additionally, while yes there are "snacks" and juices, none of the snacks are gluten free, other than the fruit bowl, which consisted of overly ripe red apples and bananas.

My mom and I have been to several spas over the years, including Omni Spas, and, as a local, my boyfriend and I have been to the nearby Canyon Ranch Spa. Compared to all of these experiences, The Spa at Vdara was not only the most expensive but also included the fewest amenities but also the worst customer service.

While we were already disappointed by our experience at the spa but went into the services with an open mind and the services were so lovely, we were almost willing to set aside the numerous complaints we had.

However, in addition to all of the flaws described above, after we completed our 100 minute services and returned to the locker room to shower around 4:15pm, we were appalled to learn that the hair tools for drying your hair were removed to be sanitized and that the spa technically closes at 5Pm. We were getting ready around 4:45pm and had been in the locker room area the entire time and the tools were not out so they clearly removed them well before closing.

We were never informed of the 5Pm closure or that "amenities" would be removed. We planned to check into our room for the night after cleaning up but, instead, we had to check in with wet hair, feeling less than zen after dropping close to $800.

Before leaving for the lobby, my mother shared her concern with the receptionists below the spa area and received a whopping 10% discount.

My mom and I were initially thrilled to see that a refund was issued for the final amount charged a few days ago, believing that the facility valued her emailed letter and cared about their guests' experience. Unfortunately, this was not the case. They accidentally charged her card $715 TWICE so the refund was for one of the two payments and really just was the Cherry on top.

If you're looking for a real spa experience in Vegas and any semblance of customer service, the Spa at Vdara is not the place to go. If you're looking spend an insane amount of money for access to a hot tub, sauna, and steam room, I recommend signing up for a free gym membership rather than wasting your time here.

The service technicians deserve 5 stars which is the only reason I'm giving 2 stars...

I recently had the pleasure of indulging in a truly rejuvenating experience at the Vdara Spa, and it was nothing short of exceptional. When I stepped into the spa's elegantly modern and impeccably decorated facilities, I knew I was in for a treat.

The spa's commitment to excellence is evident in every detail, from the cleanliness and efficiency of the facilities to the abundance of thoughtful amenities. The steam room and Jacuzzi, in particular, were personal favorites of mine, providing a blissful escape from the stresses of everyday life. The spa is relatively compact but has been designed to maximize every inch of space, ensuring that guests have everything they need to enjoy a luxurious and seamless experience.

One standout feature of the Vdara Spa is the meditation room, a tranquil space that adds a profound dimension to the overall spa journey. The room is thoughtfully designed to create a peaceful and serene atmosphere, with comfortable seating and soft lighting that makes it easy to relax and let go of the outside world. The snacks in the meditation room are delightful, showcasing the spa's attention to detail in every aspect of the guest experience.

As a loyal patron of the Vdara Spa, I am impressed with the spa's dedication to maintaining high standards. Clearly, the team at Vdara takes great pride in their work, which is reflected in the quality of service they provide. While the spa is already fantastic, there is room for expansion to enhance its offerings further and compete with the prestigious spas at Encore and Resort World. With the potential to become a formidable attraction in the Las Vegas spa scene, the Vdara Spa can undoubtedly achieve even greater heights.

In conclusion, the Vdara Spa is a truly exceptional destination that deserves its 5-star Forbes rating. The well-maintained facilities, thoughtful amenities, and tranquil spaces all contribute to an indulgent retreat that will leave guests feeling refreshed and rejuvenated. With continued refinement and expansion of its offerings, the Vdara Spa has the potential to become one of the most renowned spas in Las Vegas, attracting both loyal patrons and...

I got the ESPA escape and it was amazing! It is very customizable and the aromatherapy was so relaxing and wonderful. The woman giving the massage was very knowledgeable, and you could tell she really enjoyed her career. I also really enjoyed the way she presented the various treatments that I was about to receive. She put the clays and lotions on an elegant little tea tray. The color palette was very pleasing to the eye, and really made the experience feel authentic and unique. She went through each element and described the benefits to each, and gave advice on what she thought would go well with my skin type and my specific needs.

Before and after the treatment I also made use of the facilities: sauna, stream room, showers, vanity area, etc. They also had lemon water, cucumber water, teas, spa cookies, granola, and many juices to choose from. I have been to a few high end spas, and I will point to one notable difference which I found amusing: towel service. For example, Burke Williams in Southern California is a relatively high end spa. The towels are continuously being replaced by the always-working staff. On the other end of the spectrum is ESPA. The towels are available, but are sparse---which seems like a bad thing, but it is definitely not! You take a towel from a spot where it has elegantly been displayed, and then when you walk by this spt again, it has just magically been replaced! This level of attention is amazing, and I think it speaks a lot toward the experience in general.

This is a place that I will certainly make a primary destination on any return trips...