I understand that things get busy in a large hotel lobby in the morning. However, there is always time to smile and say please and thank you.
After waiting in line to order breakfast to go, it was my turn to order. The young lady asked me what I would like, but before I could get my order out, a man who already recieved his latte interrupted and said his drink was cold. She asked him if he added cream. Why should that matter? A hot coffee should be able to handle a dollop of cream without turning cold.
She then set about to remake his latte. She never asked me to wait a moment and she never told him she was sorry or that she would be back in a minute with a hot drink.
After I ordered and paid she handed me a pager. When the pager buzzed, I returned to the same spot and after catching her attention handed it back to her. She exclaimed that I pick up my order at the other end of the counter.
The counter was not long. But, why not tell me what the process is going to be? For a $37 carryout breakfast, I expect them to take a little more time and at least communicate and...
Read moreThis place is conveniently located on the bottom level of Vdara. The good thing is that they are open 24/7. I think that is the only good thing I can really say so far about this place. You cannot call the number that is listed on yelp, or from the room. I found out that I need to go down to order from there. It seems that what they used to do, is not what they do anymore. They dont have any steak and eggs.. they have sandwiches, bagels, and burritos that are basically pre-made and tossed in the microwave. I ordered the Vegetarian Burrito and Almond Croissant. It was $16 dollars for a pre-made Vege burrito.. that only had egg and potato inside of it. Even though on the display menu it described in differently. There is no eggs Benedict, there is no griddle.. just don’t come here having any high expectations. It is just convenient. Make sure that if you are a MGM member, if you do order here, to show your players card or bill to room so that you get credit to...
Read moreThey miss charged us 6 mimosas when we didn’t even order them at all!!!!!!! We had lunch here because we got a coupon. First of all the food are not good, this cafe is serving airport quality food but charges like a expensive restaurant. We ordered children tenders, a sandwich and 2 juices. With our coupon all the food add up to 40ish. The server gave us our check and we gave a 5$ tip. Then he gave us a copy of the customer receipt. Later when we checked, the receipt shows that we ordered 6 mimosas which are $72 in total. It also charged us through the bank account. We have to go through all the hassle to call our bank then call the cafe. Worst experience ever! Please double check you receipt if you ever come here. Or don’t...
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