Cosmo Repair — Local services in Pasadena

This was my first time having my phone serviced at Cosmo. My iPhone7 had fallen off the counter, landed face down, and the screen shattered despite having a tempered glass screen protector. I was super upset thinking I’d have to bring it to an Apple store for repair and that it would cost $250, which at that point I would consider just purchasing a new phone. However, I really didn’t want to spend that much replacing the screen nor did I want to purchase a new phone at this time. I quickly googled phone repair shops and found Cosmo. I wanted to give them a try after seeing a number of good reviews. I went in right away and it was fairly easy to find on the first floor of the Paseo off of Colorado. The technician of the store was super nice and helpful (unfortunately, I didn’t catch her name). She offered me two options for replacement. One screen costing $80 and the other costing $110 with the latter being of higher quality. I went with the $110 one and she told me it would take 10 minutes. I was surprised bc I expected it to take longer! I gave her my phone to leave her to it and took a stroll around the Paseo. When I came back, it was only another few minutes before she was finished. Just like that it looked brand new! Also, I didn’t realize until I got home, but she placed a new tempered glass screen protector on top without me asking or charging me for it. Not sure if that automatically comes with the $110 screen, but if not, I thought it was incredibly nice and I appreciate it! Overall, great service and a great experience! Thank you!

[COVID: face masks and 6ft social...

Update: Cosmo reached out to explain reasons for delays and communication lapses and then apologized for the inconvenience.

They then went above and beyond to resolve the issues with my phone. They replaced the battery, and repaired the sensor. Unfortunately the phone still had to be factory reset, but that isn't too big an issue these days.

Thanks for resolving the issues!

Previously: Brought a phone in for simple battery replacement due to a bloated battery After battery replacement finger print sensor stopped working. They said they would replace the finger print sensor, but would take a couple days to get part. After repeated calls for check in, they finally told me they had supplier issues and would take a little longer. It has been about 5 months or so, still no resolution.

In addition, during this time, I called and reported that the phone was randomly just turning off. They said we could check when sensor came in.

In December I called in to report random shutdowns happening more often. They said the person that handles my brand of phone would not be back in until early January. Now the phone battery is again bloating, and the phone is just in a bootloop.

Tried to visit today, but the store was randomly closed. Very...

Be warned, bad customer service, expensive, bad warranty response.

My first comment was 5 stars, even though they broke the rear glass during the repair and put one that was not the same color.

It's very disappointing, expensive and bad service after all. Only when you go and pay the full price that they ask for the repairs are happy and treat you good and work fast. they offer me a cheap solution and choose the expensive one hopping no have any problems later as the guaranteed.

for repairs are fast but the screen that they changed was bad placed I notice inmidiatly when I picked it up, asked for that and they treat me like a fool, they said that was normal and that the rear glass always break when is opened, and at youtube there are a lot of videos that it doesnt happen, anyway I complained for the bad quality glass that they put at the back and they told me that "should be happy that they don't charged me that glass too" .

2 months later the problem is going worst and now after one week claiming warranty still waiting for the " new screen", never call you back and don't...