Kroger — Local services in Pasadena

The Betrayal of Customer Trust: When Stores Mislead Consumers and Shift Blame

In the world of retail, one golden rule has always stood above the rest: the customer is always right. Yet, some businesses, such as Kroger, have blatantly disregarded this principle by engaging in deceptive practices that undermine consumer trust. One glaring example is the practice of closing stores before their advertised hours of operation. This is not just an inconvenience—it is a calculated betrayal of customers’ time and trust. Even worse, these businesses often employ cowardly tactics to shield management from accountability, leaving frontline employees to bear the brunt of customer frustration.

False Advertising: A Breach of Trust

When a store advertises that it closes at 11:00 p.m., customers have every right to expect that they will be served until that time. However, when a store decides to close early—such as at 10:58 p.m.—it is engaging in false advertising. This is not a minor mistake; it is a deliberate act that misleads customers and wastes their time. For many people, particularly those with busy schedules or late-night obligations, every minute counts. Arriving at a store just before closing time only to be turned away is an insult to the customer who trusted the business to honor its own posted hours.

The Cowardly Practice of Shifting Blame

What makes this situation even more egregious is how some stores handle customer complaints during these premature closures. Instead of stepping up and taking responsibility, managers often hide in the back or avoid confrontation entirely. In this case, Frank, the manager, has chosen to assign a regular cart employee to stand at the front door and inform customers that the store is closed—despite it being only 10:58 p.m.

This tactic is not just cowardly; it’s a blatant abdication of responsibility. Frank, as the leader and representative of the store, should be the one facing customers when issues arise. It is his responsibility to explain why the store has closed early and to handle any complaints professionally. By pushing this task onto lower-level employees, Frank not only avoids accountability but also places undue stress on workers who are not trained or equipped to handle such situations. This practice shows a blatant disregard for both customers and employees.

The Human Cost of Poor Leadership

Imagine being a customer who arrives at 10:58 p.m., fully expecting to complete your shopping before the advertised closing time of 11:00 p.m., only to be stopped by an employee at the door who tells you the store is closed. The frustration is compounded when you realize that this employee has no authority or explanation—they are simply following orders from Frank, who refuses to face you directly. This lack of leadership demonstrates a profound disrespect for customers and employees alike.

For the employee stationed at the door, this situation is equally unfair. They are forced into an uncomfortable position where they must deliver bad news and absorb customer frustration while their manager hides in the background. This creates unnecessary tension between employees and customers and fosters an environment where neither group feels valued or respected.

A Call for Accountability

The solution to this problem is simple: businesses must honor their advertised hours and ensure that managers like Frank take full responsibility for any deviations from those hours. If unforeseen circumstances require a store to close early, it is Frank’s duty to communicate this directly to customers—not pass off the responsibility to a cart attendant or other frontline worker.

Furthermore, businesses must prioritize transparency and respect for their customers’ time. If a store claims it will remain open until 11:00 p.m., then it must do so—every single day, without exception. Anything less is false advertising and a betrayal of trust.

Conclusion: Putting Customers First

The practice of closing stores early and hiding behind frontline employees is unacceptable...

Kroger on 3550 Spencer Highway, Pasadena, TX

⭐☆☆☆☆

A Day in the Life of Susie Shoulder Shruggs

Welcome to the wild world of Kroger on Spencer Highway, where the legend of Susie Shoulder Shruggs reigns supreme. If you're looking for an adventure in frustration, you've come to the right place!

The Encounter: Step into the self-checkout area, and there she is—Susie Shoulder Shruggs, the queen of indifference. Need help scanning an item? Prepare for the classic shrug and the infamous "I dunno." It's like a rite of passage for every shopper.

The Hurricane Victim: One day, a poor hurricane victim approached Susie Shoulder Shruggs, hoping for some change to wash his clothes. His washing machine was a casualty of the storm, and he needed to use the local coin wash. But alas, Susie Shoulder Shruggs just shrugged and left him in despair.

The Debit Card Dilemma: Ask her for help, and she might even demand to see your debit card for no apparent reason. It's a mystery wrapped in an enigma, and you'll be left wondering why you even bothered.

Manager Mike's Indifference: Desperate for assistance, the customer turned to Manager Mike. But all he did was look at Susie Shoulder Shruggs, who gave yet another shrug. No help, no solutions, just more shoulder shrugs.

The Loud Opinions: Susie Shoulder Shruggs isn't just unhelpful; she's also loud and brash. She'll shout her opinions when no one is talking to her, loudly proclaiming, "Why do people shop here?" It's a performance you didn't ask for but can't avoid.

The Verdict: Avoid this Kroger if you can, especially the self-checkout area. Susie Shoulder Shruggs will ruin your day with her unhelpful attitude and constant shoulder shrugs. It's an experience you'll never forget, for all the...

I was there 12/19/24 At 8:06 Pm trying to take out cash back by buying a water which was $2.5and trying to take out $180, I was at register 10 and the lady Yolonda said it was declined, but it said it took $6.74 so my husband tried again to take out $170 and again it says 6.74 was taken out so it took the 3.50 processing fee plus the water fee but she said it was declined again, so he tries $150 and AGAIN we are charged the water and processing fee adding up to $156.74 but we were not able to get the money out so I call my card and it says I have 0$ I had just deposited $196 before I went to krogers so that didn’t make sense, I check my account and it says 169.74 has been taken from my account by Kroger’s at 8.06 Pm, I immediately ask to speak with izzy and Ignacio trying to tell them my cash was taken by Kroger’s but I never received my cash back , IZZY was very very rude not trying to help me find a solution she was trying to say that the money was pending and I will get it back tomorrow which is NOT TRUE because I talked to my bank and they said krogers did in face TAKE the money and should have gave me a refund,, I called the cops and let them know what happend, watch your reciepts and y’all need to fire IZZY she is not a...