PINK HOUSE BOUTIQUE — Local services in Passaic

My teenager needed a dress and she is very picky. This was the first store where she found multiple dresses that fit her well and looked beautiful. On top of that, the girl that was there helping us was so sweet, patient, and even brought her more options that she thought would look great. My daughter didn't immediately get a dress there, but I was so happy with their service that I immediately purchased a graduation dress for my 5 year old.

My teen and I continued shopping for her. We did find another store (which I will not mention by name), that carried the dress my daughter fell in love with. However, we didn't purchase it at the other store because they were rude to us from the moment we walked through the door. Instead we had Pink House Boutique order it for us immediately. They also have alterarions in-house. The other store didn't.

We couldn't be happier with the service here and cannot wait to go back.

UPDATE: The lady that did alterations looked at the dress and made the adjustments that we asked for. I always worry about alterations. We went to pick up the dress on June 4th and the dress fit my daughter like a glove. It was cut to fit her height, it was taken in, in the back so that it wouldn't be as open so low near her waist, and the work was done beautifully. I am even more ecstatic about this place than i was before.

There was very clear communication from the beginning to the end. All of the people there, owner, employees, alterations, were super sweet. Thank you so much Pink House Boutique, for making my girls and I super happy! I will update with photos once her...

If I could give this place zero stars, I would. We purchased a $750 dress for my wife and were told they could handle the alterations in-store. After waiting a week, my wife went to pick it up only to find a terrible job done—the alterations didn’t even match the material of the dress. It looked like they had just added a bra strap, completely ruining the design.

When we complained, they said they would “fix it,” but on our return visit, the owner only made excuses instead of taking responsibility. To make matters worse, they had the nerve to charge an additional $150 for the botched alterations.

At the end of the day, we were left with a $750 dress my wife couldn’t even wear. Thankfully, we found another store that not only had a better dress but also did the alterations professionally. The quality of work and service here is zero—completely unprofessional and...

At first we were in love with the place the people were so nice and truly helped our party. But as we went more often things started to get worse. She charges us for things we didn’t want and broke the zipper to one our dresses, and blamed us for it. She then created a big problem with the dress. We asked her not to cut it and she did. She also charged us an extra 45 dollars for it. Not just that but then she DIDNT want to give us the dress since we didn’t pay for something we DID NOT ask for! And afterwards decided she was going to ship it to us because we didn’t pay and was going to charge us for shipping as well. We are not satisfied...