KAY Jewelers — Local services in Pearland

Where do I start for those that like amazing customer service and like to go places where people know your name well this is what this Kay Jewelers does for me ..!!! The assistant manager Nicholas deals with me a lot. This is him on the picture. I brought him my godmother’s ring she lost her center stone and a few other diamonds I didn’t think they were gonna be able to fix it. And not only were they able to fix it also it was really affordable. Great quality amazing service the manager Bill always greet you with a smile And all the staff knows you by your name don’t get me wrong. I don’t come here like every day nor every month for them to know my name like that. But they always recognize me and they remember and my name I love coming to this store because I have built a relationship, not only with the assistant manager and the manager and all the staff that they pay attention to detail they go out of the Wait to meet your expectations and beyond but I end up buying more than what I came in here for

so if you’re not looking for a jeweler that is personable that takes their time to get to know their customers in what they are looking for , what they like or want or need and that they don’t make you feel like a number don’t come to the store..

but if you’re like me and you love great customer service and attention to detail and a great deal. This is the...

Not Happy l have purchase several pieces of jewelry from here and have always been very Happy with my purchases until this December when l purchased a diamond bracelet and twice they reordered it because of missing diamonds and the 3rd time it fell off my arm luckily l was home when it hit the floor, the ladies was always nice and very courteous but this time they seemed irritated with me the customer... l normally don’t write bad reviews but unfortunately this bracelet fell off my arm somewhere else while l was wearing it and l refuse to deal with the ladies in the Pearland Center treating me as if l did something wrong... l feel the only thing l have done wrong was patronize their business at least 6 times for my jewelry... l have given them good reviews in the past but this purchase didn’t end with a SMILE... go there at...

I brought my watch in for service over 3 months ago to have the band replaced and the glass in the watch face replaced. I have not even received a quote for how much the repairs will be. I was originally told I would have a quote within a couple if weeks and the watch back within a month. I have contacted the store multiple times to ask where my watch is as the tracking system does not recognize the number I was given. Each time I call, I am told they will contact the service center and that they will call back with with the status. They have not once called back. I won't use this Kay for any repairs or purchases in the future after getting the run around...