LOFT — Local services in Peoria

The manager, Gina (spl?), is AMAZING!!!!!!!! I cannot get over her and how excellent her customer service is!! She went out of her way to accommodate me and helped me get the sweater I wanted on a sale day. I had gone to check out and the sweater had sold out between the time I added to cart and check out. I called the store and she blew me away with how helpful and kind she is. I 100 percent recommend this store, bc the...

This was my first time going into Loft, we weren't greeted by anyone, but there were a couple of ladies working. I was surprised at how big it was, and also at the selection of items that they had. I was looking for a specific color and a specific dress, which I didn't find, but they did have some really cute other dresses! I liked a lot of their clothes so I will be back...

Horrible customer service! Purchased numerous items on Tuesday, took them home and washed on Wednesday. Unfortunately, two shirts shrunk on delicate/ cold, hung to dry per washing instructions. Tried to exchange for next larger size on Thursday and was rudely told by store manager she would not exchange. I will not shop at this...