Aramark Global Headquarters — Local services in Philadelphia

My work site is receiving Aramark services in the Raleigh Durham area of NC. Since I have started receiving services from Aramark, I have been given a new education in abysmal customer service. First, services were not started when promised. My sales rep brought me 1/4 of my towel order, then nothing for 3 weeks. I literally brought towels home and washed them myself. The only way I could get my sales rep to respond to my emails was to threaten to cancel services. I have never actually been told who my account rep is...though I have asked for this information on multiple occasions. Second, I pay for "premium plus" towels each week, there are a decreasing number of those towels and an increasing number of towels that resemble hotel bath mats. At the beginning of my service, I was told that the towels from my location would be kept separate, yet a few weeks back I was told that half of my shipment was sent to a mental hospital on the other side of the state. Finally, the responsiveness of reps/decision makers is basically non-existant. I have been trying to resolve a billing issue for 5 weeks. Pretty much all of that time is waiting for someone to return an email or call. I was given the wrong paper invoice and paid it. Then they went to electronic invoices and I didn't receive another one for 6 weeks while requesting to be added to the electronic mailing list. Then I see late fees on the invoice I paid. 5 weeks of back and forth and it is still not paid because I don't have the correct invoice. The Best part is that THEY ARE STILL CHARGING ME LATE FEES! The error was theirs. The delays are theirs and I have to pay. PLEASE....IF YOU HAVE ANY OTHER OPTION, DON'T DO BUSINESS WITH ARAMARK IN...

I worked at Aramark for two years when they managed dining operations at my university.

They are a terrible company to work for and they are full of incompetent people who don't have their priorities straight.

To start, applying through Aramark is a nightmare. They take way too long to respond to applications, and part of the process requires doing things online, and I seemed to almost always have problems accessing their online systems. I had to call them to resolve the issue, where I was on hold for two hours.

They also neglected several positions on campus while they placed students in areas that were already overstaffed. This past fall, I was one of only six students working concessions while one of the dining halls had so many student workers that none of them could work more than six hours a week.

There were also several instances of people from Aramark coming in undercover and proceeding to complain to my managers about us students over trivial matters, such as using our phones during very slow periods or being slightly out of dress code.

The dress code also did not seem very sensical in my opinion. We had to wear black pants to work even if we were working outside in 90 degree weather, and we were also supposed to wear these very uncomfortable (and ugly) shoes that they provided.

I would highly suggest not applying for any position within Aramark. In the absence of Aramark, I was perfectly happy with where I've...

Short summary: They aren't worth the time or effort.

Numerous times, when I actually receive my uniforms, there are missing buttons, have frayed seems, or un-hemmed pants. The frequency in which this happens applies, that is the norm for Aramark.

However, Aramark's 1st place action for "lack of care" was sending me a uniform shirt that had the right sleeve held in place by an inch of sewed fabric. This shirt was a bad flex away from becoming sleeveless.

When I brought this to Aramark's attention, I was ignored via email, and "accidently disconnected" when calling customer service.

My career expects me to have the impression of a professional. Which isn't possible when Aramark's uniforms have the outward form of 3rd generation...