Ebisu Japanese Life Store — Local services in Philadelphia

You need to do a better job at handling a rush, on Friday February 23rd, rather then taking care of the angry customers littered throughout your restaurant you focused on sitting more people when your staff was already deep in the weeds… My mother and I sat waiting for 25 minutes for our drinks or really any kind of acknowledgment from the staff, and sitting there learned people had been waiting for their food for an hour plus….

If you are short staffed, make people wait so you can catch up and provide good service… it is not the customers fault.

What makes this situation so frustrating is that I called in asking for a reservation the day before, and one of your staff members said, “Oh don’t worry about reservations, you...

So happy I no longer need to trek up to Mitsuwa in NJ to get my Japanese house and beauty products!!

Absolutely amazing selection of Japanese snacks, drinks, beauty, hair, and house stuff right in the heart of Philly's Chinatown!

They even have small anime, a selection of tenga products, and a wall of gatcha machines (bring about $5-$8 cash to exchange for tokens).

Even better, they have a mochinut right in front of the store, which is seriously delicious! I recommend the ube donut.

However, it's two floors (anime, household, and hair care are downstairs) with no elevator that I could see. During peak hours, it can also get cramped, and their is no bathroom (but there are places close...

Decent selection of Japanese cosmetics, candy, and anime merch including many figures and plushies. However the boy working downstairs rudely asked us to go upstairs and that we couldn’t be down there while he mopped. Completely unprofessional way of addressing us, and rushed us. Felt like discrimination and harassment. The store didn’t close for another half hour and we only got to browse for less than 2 minutes on the lower floor. He claimed that floor would be closed for the rest of the night. Very poor customer service from him, he doesn’t know how to politely speak to customers. Ruined our shopping experience and we left empty handed. He needs to be reprimanded or...