Herb & Gem Spa — Local services in Philadelphia

I've been coming here for about a year now for their foot massages, which I used to really enjoy. However, on my most recent visit, I decided to try their body massage, and unfortunately, it was not a positive experience.

The foot massage, on the other hand, is still great. I came in two days in a row - the first day for a much-needed foot massage, and the second day to give the body massage a try. Regrettably, the body massage was disappointing.

What really soured the experience, though, was the way the staff handled the payment. Typically, I pay in cash, but this time I used a card. Their entire demeanor seemed to change at that point. They then asked me for a higher tip, citing a transaction fee for card usage. I found this unacceptable.

As someone who runs a service-based business myself, I know that the decision to tip and how much is entirely up to the customer. Additionally, if a business offers multiple payment options, they should not complain when customers choose to use those options. Especially when I had been a loyal, frequent customer.

The staff was generally friendly and welcoming, but this incident has ruined it for me. I will not be returning, as I used to visit 2-3 times per month despite some language barriers, but that does not excuse the unprofessional handling of the payment and tip.

In the end, I am disappointed that my once-positive experience at this establishment has been tarnished. I hope they can improve their customer service, especially when it comes to handling payments and tips,...

Bought a 60 min full body massage with hot stones and the hydro head therapy . Massage was really good but only did my back side did not tell me to turn over to do anything in the front. Which whenever ive had a full body massage usually they have you flip to do the front of your arms, legs, feet, etc. The head massage was my first time. It was raw and rough. rubbing and scrubbing really hard with hands and plastic scalp scrubber on just raw wet hair. No product (didn’t feel like it at least) …That hurts. Like you know when you get your head massaged at the hair salon when they wash it? And it feels sooooo good. It was nothing like that. I tried it out, but that’s just not something I prefer. Others might like those type...

I strongly Recommend this massage therapist Brian at Herb & Gem Spa of S.Philly, he has done an amazing job, and I really feel a difference in my body after their treatments. - therapist's expertise and knowledge of the human body really impressed me. Was able to identify and treat areas of tension and pain. I appreciated the therapist's attentiveness to my preferences and feedback during the massage. They were able to adjust their pressure and techniques to ensure that I was comfortable and that the massage was effective. The overall atmosphere of the massage sessions and Herb & Gem Spa was calm and relaxing, which helped me to fully unwind and receive the full benefits of...