Joseph Giannone Plumbing & Heating — Local services in Philadelphia

I first contacted these guys more than a month ago after a recommendation from a neighbor who had them install a pump.

They initially came out in two days and told me the shower head needed to be replaced. I bought several that weekend, tried them all, and the issue did not go away. Called these guys all first thing the next week to tell them.

The technician came out again a couple days later and took photos. He told me the cartridge usually takes just one or two days.

Nobody called me for several days. So I called them again. The woman I spoke to said they must not have heard back from the supplier but they would contact me as soon as they did.

Another week went by and still no phone call from the plumber. So I had to call them back again. This time I was told the photos the technician took were not clear. I immediately walked downstairs, took several photos, emailed them, and asked for confirmation they were okay.

Another week went by. Again nobody responded. So I called and left a detailed urgent message with their answering service.

The owner and namesake emailed me the next day early in the morning asking if he could come by. I replied within ten minutes despite being before 5am out West where I was traveling, explaining that would not work and asking if they revived the part. Nobody responded.

So after 5 days I contacted them again. The woman I spoke to had the owner call me while I was on the line. Joseph explained this is is not how he does business and asked if he could come by today at 6:00am. I asked about a later time and he offered 6:30. Seeing he wouldn’t go much later, and given he seemed apologetic, I reluctantly agreed. We confirmed the 6:30 visit.

Joseph also explained the supply house told them were two cartridges, they didn’t know which, and he would show me all the communication. He mentioned they wouldn’t charge me a service fee for the instal - only for the part. It was odd he didn’t tell me the price but I didn’t think anything of it at the time. Another odd thing was that I asked several times how long it would take to get the part and install it if we agreed though Joseph did not give me any answer.

So this morning I awoke at 5:00 and was on my stoep from 6:25-7:05. Nobody came by.

When I emailed to inquire and express my bewilderment, Joseph responded saying he called me this morning and left a voicemail. My phone has so not disturb on before 8am for obvious reasons so I did not see. I checked and did in fact have a voicemail - but it just asked me to call back. And it’s a moot point because we confirmed the 630 time. Backed by the word of the owner and namesake.

I responded to his reply not even fifteen minutes later simply asking for the price of the part. This time Joseph did not respond.

After more than a month, the office staff has now not responded at all a few times, responded extremely slowly others, and lied. Now the owner and namesake did not show up.

And they haven’t even told me the price for the cartridge now that they heard back from the supply house. While I didn’t know why before, I do now. Just look at other google reviews.

Don’t...

I will never use this company again! We just moved into our house a few months ago and we were having some issues with our hot water not working properly in our bathrooms. We called Joseph Giannone and they sent out a guy who kept repeating how he basically had never seen an issue like ours before and wasn't sure how to fix it. He got some help over the phone and proceeded to adjust a piece in each of the showers. He fixed the first 2 without an issue, but broke a piece on the last shower trying to put everything back together. The job was initially priced at $275 but once they broke the piece we were expected to pay for it, which cost an additional $52. Before it was fixed I expressed my issues with having to pay extra to Joe over the phone. Once it was fixed, I received a bill that still included the charge for the piece. I again expressed my issues (now to the worker Dennis who broke it) with having to pay for something that he clearly broke and he became extremely aggressive towards me. Yelling and pointing his finger in my face telling me "you don't know anything about plumbing!" and "I've gone out of my way for you!" We had a massive leak after he broke the piece, and had to turn the main water valve on and off every time we absolutely needed the water in our household. We had to deal with the inconvenience for a week until the new part arrived. They were also supposed to fix a sink for us, and it was never fixed. Apparently, he went out of his way by even looking at it? I work in the customer service industry managing a restaurant. This is the first negative review I've posted about any business but I'm absolutely appalled by the way I was treated. I could never imagine yelling in a customers face "you have no idea how to run a restaurant!" He was right that I don't know the first thing about plumbing, but I do know that the way I was treated is no way to...

It's been quite cold in Philadelphia these past several weeks, so when my 40+ year old heating system's expansion tank failed on Sunday and all the water drained from my radiators, I was a bit panicked and quickly became cold. My PGW Parts & Labor Plan won't cover any component of a heating system that is connected to water, so I had to call a plumber. I got several recommendations from friends whom I trust and called on Martin Luther King Day. Because of the cold, plumbing & heating demand is very elevated, but Joseph Giannone found time between jobs to come out, assess the situation and identified instantly not only the problem but the exact part and manufacturer. He called the supply house on speaker phone in my presence. Unfortunately, the part -- an expansion tank with kit -- was not in stock, but rather, was on order and actually in transit. To my good fortune the part arrived the next day, I had a phone call from the company and a price quote, as well as the option to do the job the next day (today). The plumber who arrived was polite, knowledgeable and efficient. He verified the price quote before starting, explained the job, and set to work. When he left several hours later, there was no trace he'd been here... and my house is toasty warm after only about 30 minutes, after three days with no heat at all. Obviously, every experience will be different -- sometimes unexpected problems arise -- but I will not hesitate to call this company again, and will recommend it to my friends, should the need arise. Thanks,...