I had high hopes for Burrata Philly, but unfortunately our experience fell short. From the moment we arrived, the service felt off. When we walked in and mentioned our reservation, the hostess greeted us with a noticeably flat and not so welcoming demeanor ( I understand that no everyone is a super smiley person but, after doing some observation of her with other tables, it is far from that) as if us being there was an inconvenience. We were seated without much warmth, and throughout the meal, I couldn’t help but notice that other tables (predominantly white guests) were greeted with smiles, friendly conversation, and consistent attention from staff.
While the food was decent, it didn’t stand out for the price point. It wasn’t particularly expensive, but it also didn’t feel worth what we paid. The service is what really impacted our experience. After finishing our meal, my partner and I sat for about 15 minutes without anyone checking in on us or offering if we would be interested in desserts or the check. Meanwhile, the tables around us such as left and right next to us and the whole room were being attentively served, having desserts offered and explained in detail. We were just ignored, like we were low/last priority.
Eventually, I had to flag down our server to ask for the check, and even then it took another 10 minutes for it to arrive( the server had to remind the hostess again to write up our check and she look back and just stares at me). Throughout the entire dinner, It was clear that we were getting treated differently because we were the only Asian party in a room where most of the guests were white, it was hard not to notice the contrast. If you are Asian , I suggest you to dress super expensive , look rich and look the part like their white customers to be treated equal.
What’s more disappointing is that, after checking other reviews, I saw how the ownership responds to negative feedback. Regardless of what happened that cause those negative reviews to be written, the responses come across as defensive and dismissive, rather than receptive or professional. If I had seen those replies beforehand( My Boyfriend was the one who made the dinner reservation), I likely wouldn’t have chosen to dine here.
Overall, while the food was average, the service and atmosphere were not up to the expectations of this restaurant. The feeling of being treated differently made this an uncomfortable and disappointing...
Read moreFantastic neighborhood gem. Food was flavorful, cozy, inviting, and fun. Not fussy or arrogant, but cooked with love, execution, and straight from the heart. My favorite was the Burrata dish, a cold cheese dish with the seductively sumptuous balsamic glaze and the best thin-sliced prosciutto I ever had (thankfully not too salty as it was packed with flavor). The bread was fantastic for mopping up the rich tomato based seafood app.
My wife and I loved the seafood spaghetti dish, although the dark brown (think buckwheat) spaghetti surprised us at first. The rich white wine broth and clams were fantastic, but the noodles were perplexing and intriguing (and fantastic!). The whole wheat made it seem like it might be tough but it was smooth and chewy, while still hearty. And yet it almost felt too soft and about melt, although there was a firm elasticity to it! The scallops risotto was rich and decadent. Temp was good. The service was good, the outdoor ambience was wonderful, the napkin's blue-gray hue resonated with my wife, and the plates were gorgeous.
Overall, it was excellent and worthy of going back and recommending to friends and family. The meal may not have been technically flawless (the delicious octopus could stand to be grilled or cooked a tad longer), but it was still perfectly authentic, heartfelt, and admirably executed. It straddled the fine line between elevated/elegant and homey. It accomplished what it set out to do and delivered on what one would expect!
We live outside the city, so we won't be able to visit often, which may be good, because this is such a fine neighborhood establishment—if I lived nearby, I'd definitely be in danger of blowing my monthly...
Read moreWe recently celebrated my husband's birthday at Burrata. As always, the food is delicious. Highly recommend the pork chop. I seriously don't think one can find a better pork chop. It's cooked to perfection, tender and flavorful! Thanks to Antonio for his fabulous service and for making our night memorable. 8/18/21
Our son recently graduated college and he chose Burrata for his celebration dinner. Such delicious food, great service and as always, a most memorable occasion. One could literally go for their homemade bread and Burrata appetizer, it's that good. All entrees are delicious. Looking forward to more meals at Burrata. Updated 5/17/21.
This was our first time at Burrata and I can't say enough about how much we enjoyed our dinner. We ate outside and where our table was, we were by ourselves. Our server, Antonio, was wonderful! He was professional, funny, spoke Italian with my son and just made us feel like we were having dinner at his home. We chose three appetizers, the Burrata with prosciutto, the seafood stufato and the beet salad. They were all delicious! Our entrees were the seared scallops, the potato gnocchi, the orechetti and the pork chop. They were all so very good. My sincerest compliments to the chefs. The food was presented beautifully, was served hot and had so much flavor, I can't say enough about how good the food was. Our water was always filled and when I mentioned it was our daughter's birthday, tiramisu was brought out with a candle! Thank you, Burrata and Antonio for making this a most memorable occasion! We certainly will be having...
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