Luxe Nails — Local services in Philadelphia

I went to Luxe after scrolling through insta to find a nail shop that could take me for an acrylic fill as i had a trip to go to. Their google and IG pages are flooded with very impressive pictures and reviews so i booked an appointment. I paid a $30 deposit that goes towards your service. Upon booking i asked how much it would be for a fill and was told it varies but starts at $20. I was completely ok with that. I went to my appointment and to my utmost disappointment i had the FASTEST fill id ever received. That’s normally something i wouldn’t complain about except, the tech didn’t properly shape my nails, barely filled them, and applied really cheap polish. As I’m leaving, i was told the total for my service was $50. So i WASTED $80 on a basic fill, no design, and no shaping of my nails. I was angry but didn’t feel like arguing so i left disappointed. Not even a week after having my nails “done” 2 of them broke and the polish looked crazy. I wish i took a picture so i could show you what I’m talking about. But I’ve never had gel polish turn..AT ALL, no matter how light the color is, all my gel polishes have weathered MINIMUM 3 weeks, where as their “gel” polish weathered maybe 1 week before it started to look crazy. It’s like they used regular polish and charged OVER gel prices. I’ll never go back here again. $80 for a fill?? No design, rhinestones, nothing. I’m not above spending cash on my nails, I’ll drop $100 easy no question BUT it has to be worth it. I went in with stiletto nails that needed a fill and shape up and ended up with almond-ish/old stiletto looking nails. And this salon is supposed to be one of the best in the area. Ha! They are all hype! Unless there are specific nail techs you should see in there that i wasn’t privy to? But the way they put on... EVERY tech in that salon should be SLAYING nails. In my opinion they are absolutely not worth it. Id give zero stars if i could. As I’ve suggested to my friends and others...if you’re looking for a nail shop in north philly with reasonable prices and great techs...go to Nail Image in the Fresh...

First and foremost this location is missing a price board. Not only that but they are so consumed with doing each other nails that when its time to deal with a customer as myself you want to quote me $139 for filling & design lol. Alongside the polish change of $13, where you are not given any lotion or oil for your feet afterwards. The quality of service LACK equality. You are suppose to treat all customers the same unless they show you different. Although I was a walk-in I was told that I was ”LUCKY”, because we really don’t do those. It was stated that you have to call in or email to schedule an appointment. I stated thank you, i’ll keep that in mind for future appointments. (Unfortunately, not EVER now).

The nail tech cut the side of my finger and her’s because she used a new nail bid to file my nails. Instead of putting disinfectant of some sort she in fact but nail glue. I mentioned wow...I said like a liquid band-aid huh. She stated, yes!! That annoyed me as well. But like I told her I was watching the salon for a long time I was hoping they would become my new nail place instead of me going back to BROOKLYN, NYC. Nope that will never be the case I left the store coming how I came in. Yes, the same nails she just duplicated them!! They need classes on customer service. No customer service, and they only take CASH. So overrated!! I rather travel from Philadelphia to Brooklyn, NYC.

They need an appointment app, and debit machine. Good luck in keeping...

My first time trying this place and I had high expectations but after today I’m really disappointed. First, I had to leave a deposit for booking, ok np. But when they told me I needed to send it via Venmo or Cash App I was taken back but again, ok $np. I sent it and they said I was confirmed for Tuesday 2/22/22. I told the nail tech it was for my trip and showed her a pic, she said she could do it. I wanted a mix of nudes and browns. The designs also have some nails with French, she used a color so light I told her I couldn’t even tell she put it on… She straight ignored that, didn’t want to be a bug so ok because I liked the shape. Rest of the services went well. Yesterday, I noticed my right thumb nail was peeling. I called and let them know and they said I could come in tomorrow (today, 2/24/22). I called today and the lady stated I couldn’t come in until 6:30 pm but I’m literally leaving for my trip. She stated well everyone’s booked up and no availability. I can understand that but the fact that it was my first time there, nail is peeling and someone can’t stop for at least 10 mins to fix my nail is very disappointing. I also now have a nail that broke. So basically paid $115 for trash service. Unacceptable.Now last min I have to pay to redo my thumbs elsewhere and they don’t even have the same colors. This nail tech is even saying the acrylic underneath is chipping…I was hoping Luxe would be my new...