Moon + Arrow — Local services in Philadelphia

I’ve never been to the Moon + Arrow boutique in Philadelphia (as I live thousands of miles away out of state) but I ordered something online from their site and just need to tell everyone how wonderful this place is. First off, that was the fastest shipping ever. Obviously, with shipping, a lot of this depends on the postal service but the shop must’ve sent the item immediately and I really appreciate the effort involved in that. I would’ve been impressed with that alone, but when I opened the box, the shop surprised me with a beautifully gift wrapped item, complete with the detail of a pretty feather. I seriously felt the exceptional customer service through how nicely and beautifully everything was packaged. I didn’t even request gift wrap. They took it upon themselves to go above and beyond and add in those pretty details “just because”. I have a feeling if I visited the actual store, I’d be met with great customer service and kindness. Thanks for making my night, Moon + Arrow. ☺️ Everyone shop here! Support a great...

Was in to purchase holiday stuff on 12/24/20. Purchased $323 worth of product from the store. When I went to return a coffee mug FOR STORE CREDIT that retailed for $30 I was told returns were not accepted for items purchased before Christmas after 1/7/21. Of the 12 available days to return anything the store was closed for 4 of them and had limited hours during the rest of the week. I understand no cash refunds but the “tough luck” response from a local business just seems like the inverse of why I like to shop small. :/

I understand it is a hard time right now but sadly this lack of any type of customer service is not appealing. It took just as much time to drive here to return this item for store credit as it does to spend money each time I come. I truly hope someone sees this and rectifies this situation so I can continue confidently shopping small.

EDIT: moon and arrow reached out and did refund me for this item via a gift card. Shop small faith restored! Thanks...

So I'm not sure about the shopping experience here, it may well be very good, but I annoyed as a neighbor because I live next door to this business and my bike was stolen from our infront of their store and they refused to review or send me their CCTV photage to help recover my bike, siteing very vague concerns about liability. Seems to me like they just don't want to put in any effort to help a neighbor. Which is their right, but totally leaves a bad taste in my mouth. Another business whose cameras had a view of the scene were super sympathetic, but told me their cameras were unfortunately...