BeerLOVE — Restaurant in Philadelphia

Unfortunately, this business is confused between doing business with customers and policing them. It has a mask policy that it puts above customer service, or even doing business. Walked into the place just after it opened on Saturday. Did not have a mask, but was willing to cover my face with my shirt. Was harshly commanded by staff to “leave now!” When I said that I’d be sure to leave a good review, the clerk put it on me, telling me that I was “breaking the law” by standing in the shop without a mask (which is untrue — no such law has been passed for either businesses or individuals). STILL, I offered to do a transaction by telling her what I wanted and having her bring it outside the front door to me. But still she persisted to harshly turn me away. (They have an online purchasing system, but I told her I needed the product in hand — I was purchasing gourmet beer as a birthday present). She was adamant to refuse to do business with me! These are definitely strange times when shops are turning away business in favor of enforcing what is in effect segregation — in this case people who have masks versus those who do not. Even stranger was the fact that when I purchased over $70 worth of beer from BeerLOVE a few days earlier (the night Ida hit town), they offered masks at the door if you didn’t have one! Today, however, they offered no masks, only an uncompromising “stay away!” attitude for those of us without a mask. Very confusing. Apparently, BeerLOVE has no clear operating policy, has not trained staff on the difference between law and policy (mask mandates apply only to the business itself, not the customer, which is why businesses offer masks to potential customers), has failed to adequately train staff on courteous customer service skills, and cares more about rigid policy enforcement than wanting to work on site with potential customers of any class. It’s a shame because I was really pleased with their product, which is why I returned to repeat business. I’m also in favor of supporting local shops. But if you want to act in ways even the conglomerates are not, then you’ve...

Owner is perhaps the rudest person I’ve ever met. Walked in with a group of friends to buy wine for dinner, my wallet was recently stolen so when I was carded I apologized for not having it and my friends (who all had valid IDs) attempted to buy the wine, I completely understood he couldn’t sell to me. My friends and I are 33 years old, i had a picture of my passport to ensure I wasn’t underage but he literally kicked the entire group out. He wouldn’t let anyone purchase anything even when I offered to leave the store.

I’ve never experienced this in my life, even when I was 19 and turned away with a fake ID I was treated with more respect let alone 33 offering to show a picture of my passport to simply ensure alcohol being purchased by another person wasn’t being illegally shared. I know this guy doesn’t care about a bad review because you can read other peoples exact experience regarding ID, which I get. He can simply say he cares about his businesses legality, fine, completely understandable. But other peoples comments of just how miserable and rude this guy is and how he treat’s customers is shocking. Right before walking in the store a friend that has shopped there before literally said “the guy that works here is miserable”, and I responded that everyone’s entitled to a bad day. But yeah I get it, get someone kinder to talk to customers that keep your...

I wanted to "Love" this place because I'm a beer enthusiast in the neighborhood, but it has disappointed me too many times to go back. Disappointments: the one guy seems to be miserable and downright mean to customers at times. Very condescending. Not to say they don't like their job, but don't seem to like people very much. I want to talk beer with my local store staff instead I get carded (I'm 38) and ignored when I have questions. the costs are exorbitant and the beer is not fresh!! I understand and accept the high prices in bottle shops, but they are charging $7 for a can of local, low-cost DIPA that has been sitting on the shelf for 8 months or more, tasting horrible. If you are going to upcharge, make sure your product is fresh and quality. have also paid these high prices for cans that were "bad batches" and fizzed uncontrollably when opened. may be a brewer issue but this has happened on 3 different occasions with three different beers, making it a shop issue. Positives: -A woman who appears to be the owner/management is very nice and accommodating. -Decent selection of highly rated beers. I haven't taken advantage of the beers on tap as much as I'd like but they are usually top-notch. I'd love to change my mind about this place, but I think I've gotten burned with sub-par beers and poor...