Molly Maid of East Phoenix and Paradise Valley — Local services in Phoenix

Absolutely terrible, go elsewhere at all costs! They took my money, did nothing, and won't respond. This is a scam.

We recently bought a new home and wanted it cleaned prior to move-in. We weren't completely satisfied with our current cleaning service so we decided to try a new one. We scheduled an appointment and made very clear exactly what we were looking for: Window sills cleaned, walls wiped down, baseboards cleaned, kitchen thoroughly cleaned. They assured us they would get all of this done.

They showed up late, stayed for only two hours, left their invoice, and literally didn't clean a single thing. Like really, nothing was touched. I emailed and called and finally got through to Melinda Bryant. I asked for a refund as we had now moved in and the entire purpose of this cleaning was lost. I told her I had already scheduled our old cleaning service to clean the house. I told her I had to pay someone else already to get the kitchen fully cleaned. I told her we had to clean the walls and baseboards ourselves because we needed to paint. She refused, telling me that they have a "guarantee" that we agreed to when scheduling the appointment that says they'll send out another crew to finish the job. After much back and forth, I finally caved and agreed to have another crew sent.

They were once again late, staying for about two and a half hours this time. Window sills, floors, fireplace mantle, windows, fans, you name it and it was still dirty. I've had cleaning services for several years now, I know what it's like to come home to a professionally cleaned house and this was absolutely not it. I'm not talking about a little dust or a missed spot on the floor. I'm talking about nothing looks like it was even glanced at by them. You literally cannot tell whether anything was done. They claim they cleaned, I have pictures showing otherwise.

I called and emailed again, sending pics to show. They told me they've been out twice and will not be coming again. I said that's fine, I don't want you anywhere near my house again so I'll just take my refund. They refused. They charged my card (more than the invoice they had left) and have since refused my emails and phone calls. This is not me being anal retentive about a clean house, this is a service I paid for that was never performed and a company that is keeping my money despite having done no work for it.

This is a scam, plain and simple. It would cost me far more to take them to small claims court and they know it. They know there's no recourse for me so they know they can ignore me and keep my money. All I can do is write this in hopes that some other person will see it before contracting...

Service: Move-In Cleaning for 1bd/1bath for $190

Booking: easy to book. 5 min call. 30 seconds of that call includes speed speaking through list of what the team will be cleaning. The last 4 minutes the repetition of “NO REFUNDS, WE WILL ONLY COME BACK AND REDO THE CLEANING”. That was the 1st red flag.

After booking I followed up THREE TIMES requesting a checklist of everything that will be cleaned. FYI I have yet to receive that emailed checklist. Outside of that the customer service team was GREAT with communication and follow ups regarding when the team arrived and left. Even accommodated me with timing.

Cleaning Day: The team arrived at 12pm. I got a text the team was completely done with a move in cleaning at 12:28….. No checklist of what was cleaned in sight. 2nd red flag.

I show up to check things out and they literally just vacuumed the carpet, wiped the front of my appliances, and bathroom knobs/mirror.

I called the customer service team back and expressed my disappointment as well as included pictures. I expected at the very least the inside of my appliances would be cleaned out. I.e. why that checklist would be handy. They proceeded to ask for a list of things I wanted “redone”.

Team showed back up I pointed out “hey here’s dirt in the fridge and freezer so I know it wasn’t cleaned out” she literally took a dry cloth and wiped the one spot and said “okay, what else?”

I believe the team meant well but learned they only show up with disinfectant solution, 4 dry cloths, and a mop bucket.

Summary: If you want a true move in/move out cleaning (where things are CLEANED and disinfected) wouldn’t recommend. If you want a light wipe or dusting then Molly Maid is what you’re...

This is my second negative review in my life, but I just have to share this this time. We are putting our 4000 sq ft home on the market today and wanted to give my house a good cleaning. I felt the price was high with Molly Maids, but decided to go for it to make sure it's cleaned well. Well, now I'm left with streaks on my oven door, hairs on my toilet seat, dirt ALL over carpet, and streaks on tile. Turns out their vacumm was broken. They told me and knew it, but didnt go back and redo when i offered mine (which is strong) and told them I could see dirt everywhere.

The baseboards in bathroom were not done either... still full of hair and grime.lo

At one point, when they said they had finished upstaira, I told them the wall ligjts were still all dusty and asked if I could borrow their duster (which was terrible). They smiled and said "sure". I thought they would offer to help me clean them:(

I could go on.

To top it all off, one lady was a newbie and in training, so half the time the other lady was teaching her. She told me her normal partner wasnt able to make it and that it would have gotten done twice as fast without her. They took 2 hours extra (5 hrs), which I paid for of course (paying for her training and got a dirty house in return).

I have pictures and am trying to contact company, but they are closed. I now have to redo my whole house on my own cause realtor is taking pictures today. I feel a little devastated. Not going to use Molly Maid again. Will leave a couple of pics as examples of dirt u found...