iClinic — Local services in Pine Key

Was charged a “diagnosis” fee but then had to ask for my money back due to a false diagnosis. Either iClinic didn’t bother to thoroughly check what was wrong with my device or the staff there needs to update their tech skills AND customer service! Here’s what happened - I brought my laptop here Mar 27 a little before the store closed (about 530pm, iClinic closes at 6pm). The guy that was there told me that the person that actually does the work on the devices wasn’t there and that all he could do at that moment was take notes regarding what’s wrong. The next day, Mar 28, 9:20am (iClinic opens at 9 am) I received an email saying “your repair is complete and ready to pick up.” When I went to pick up my laptop I was told that it was wiped clean, couldn’t be fixed and that I should just buy a new laptop. That was the “diagnosis”. The guy (tech/owner I’m assuming) even went into detail about computer stuff that I kinda didn’t understand but the main point he was trying to make is that my laptop was useless and that I should buy another one. I was then charged a “diagnosis fee” of $35. Considering my basic knowledge of technology and knowing what I had done that led to the problem (which I had told the staff @ iclinic) I decided to go for a second opinion. I went to PINELLAS PARK COMPUTERS! There I was told, “I think we can recover the data” … “no charge if no data is recovered”. So I left my laptop with them and guess what, EVERYTHING was recovered and my laptop is working fast and carefree as if nothing ever happened. My guess is that the guy at iClinic was too lazy to actually figure out what was wrong with my laptop. I dropped it off (like I said before) around 530p Mar 27 (there was no one there to work on it at that time). The next day (they open at 9am) I get an email at 9:20am saying your repair has been complete, only to be charged $35 then told your laptop is pretty much dead and you should buy a new one. So iclinic (from my experience) are guys claiming* to be experts on computer repair but will avoid a tedious task and still charge customers after doing absolutely NO WORK… at all. On the bright, if you are charged a diagnosis fee and it turns out that the diagnosis was wrong, you can get those funds back! Also, while on the phone discussing the return of funds, I was asked (in a very annoyed tone) “well how’d they even get the files back… ya know what, I don’t even wanna deal with this. I’ll send your money back.” Had a chance to get educated on a tech skill then turned it down? iClinic staff seems to be limited with what they can do in regards to fixing devices. By the way, make sure they don’t put that sticker that they use to identify your device on your actual device. It’ll leave a...

Shattered my screen, studying it I realize there was a slight bend to the phone on one side. Took it to iClinic before Christmas . I was surprised When he insisted that the bend would not be an issue with a replacement glass. Had him replace my screen. Pretty quickly I realize digitizer did not work 100%. I waited till after Christmas to take it in and noticed at that time that it had a fine crack going from one side to the other after no clear trauma and being in a case. The crack is not a blunt trauma crack it’s more of a glass in tension and then tapped crack. I feel the glass was either subpar from the manufacture or was compromised by being in tension. I don’t know why it broke. No warranty if broken. I’m adding an extra star because I understand that position. I’ll add one more store if somebody convinces me that a bent phone would not affect the glass. Three star max based on impatience. Take this...

Poor execution followed by terrible customer service... I brought my phone in for a screen repair and upon picking it up I noticed immediately that the Face ID wasn’t working, even after trying to reset it. I was told to reset the entire phone, and even after trying that, the problem persisted - revealing that it was not a software, but hardware issue caused by the faulty repair. To make matters worse, the new screen was defective in that the 3D touch did not work in the entire bottom part of the screen. I came back the next day asking for a partial(!) refund and was met with intense, and prolonged, yelling and accusations, even in front of another client! I’ve never had such a terrible experience at any other business. Now I know that in the future I should just pay Apple’s premium for quality work and customer service, as my phone is left in a worse state than before, and for a whopping...