Mark Evans Computers — Local services in Pinellas Park

My 6 month old Thinkpad developed a bunch of problems, including terrible battery life, problems charging and giving a correct display of the charge amount, as well as random software errors, and since ME is a Lenovo servicer I took it to them for repairs under warranty. The people there are very friendly, and I was pleasantly surprised at how reasonable the prices are. Only $79 for a diagnoses/repair, with deals to put the $79 toward the cost of replacement parts, though my parts would be free due to warranty. They ordered me a new battery and had my computer done in two days. Upon pickup however, I discovered some problems still occurring, such as the computer not registering when it was plugged in - it wouldn’t sense the AC adapter. This was a problem they did not experience when they had my computer, so they didn’t know about it. So I had to take my computer right back to the shop, and they determined that my computer needed a whole new control board (I think that’s what they called it.) They got the part quickly and since getting my computer back a second time there have been no other problems. I was concerned that since Lenovo is a Chinese company, that it might take them a while to get replacement parts, since it would have to ship across the world, but for both the battery and replacement control board they received the part within 2 days, and have the replacement done the same day. They were a pleasure to work with and they gave me utmost confidence that they’d take good care of my computer. I’ll happily recommend them to anyone who needs any repairs, or who just wants to buy a new computer. They had many models for sale and will build them to your needed specifications for cheap. I was very impressed, and am super happy with the service I...

Buyer Beware: I recently purchased a “New” Lenovo lap top from Deb at Mark Evans computer. I was recommended to them from a friend and have read most reviews that were good. I knew what I wanted as I was looking online at the Lenovo web site and actually brought a print out of what I wanted with me. On a table labeled “New” Deb showed me a Think pad X 1 carbon the same as I was looking for but a I 7 processor ($100.00 more) instead of the I 5 I had seen on the web site . I could buy it local instead ordering from Lenovo and wait. I also liked the idea of buying from a local business. I tried it out there and liked it and purchased it for $1,699.00. When the battery needed to be recharged I then noticed on the charger a sticker that said used equipment. This prompted me to to go to the Lenovo web site and put in the serial number and find out that the factory warranty started in Feb 2016 and the computer was manufactured in Feb of 2016. When I brought this to Deb’s attention she insisted it was a “new” computer and the fact that it was manufactured in 2016 and a Gen 4 and not a Gen 7 was of no consequence. She ordered a new charger for me saying it was just mismatched with that computer even though along with the used equipment sticker was another sticker that matched the computer and the charger together. She then also went on the Lenovo site and entered a 3 year warranty that is good at a carry in depot. The CONCLUSION is that I purchased a used computer which was represented as “New”. Even if it was never used where has it been sitting for 3 years. A three year old computer is not “NEW”. I received no satisfaction from Deb and because of a planned trip I needed the lap top for I am now out of town with my ‘old/new’ computer purchased at a new...

Worst experience ever! I order adapters for a laptop and was told at the time if I didn’t like I could return them. Now I don’t like them, the guy who told me that doesn’t work there any more, and mark refuses to give me a refund for items I have never seen, let alone took out the store! Blatant and literal theft! The sheriff said I have to take him to civil court! See ya there soon mark!!

What is Considered an Illegal Restocking Fee?

Restocking fees may be charged when merchandise is returned in an open box, in a badly damaged box, or without the original box it came in. Restocking fees may also be charged if merchandise is returned without all the original packaging, instructions, and accessories. Oftentimes, restocking fees are charged to the customer's credit automatically or are deducted from the customer's cash refund when an item is returned.

There are some instances where retailers charge illegal restocking fees. Although state laws vary, restocking fees are generally illegal if:

They are being charged in connection with the return of defective merchandise; They are being charged because the retailer delivered the wrong merchandise; They are being charged because the retailer failed to deliver the merchandise within the promised time period; They exceed 50% of the purchase price of the merchandise; or The restocking fees are not adequately disclosed to...