Yankee Candle at The Shops at Perry Crossing — Local services in Plainfield

My first online pickup and it charged me the night I paid just to show up there to pick up my candles! Drive 2 hours to get to find out they cancelled one of my candles right before I went there and they didn’t even mention it till I called them!

She was nice on the phone but literally said they were busy and sold the last one! My order was paid and placed first the night before when the website clearly stated you had them in stock! I better get a refund soon even though it felt like I wasted more time and gas driving to that store! Idk if I even want to go to any locations since their online and store servers also don’t seem to work...

My partner and I had an awesome time talking to and meeting Madison today. She was so kind and informative from the moment we walked in the door. We ended up leaving with double the candles we originally came in for, and a new wick trimmer that we didn’t even know existed! She recommended lighting two candles together to blend scents and my partner ended up getting the blueberry scent and Belgian waffle scent to light together. Such an awesome and creative suggestion. Thank you so much Madison for your help and for being so...

Came in on a saturday afternoon. First time being at this location. WE greeted the employee who did NOT respond to us even though no one else was in the store and she was literally doing NOTHING but standing there. We continued to look at the new halloween items waiting for her to say anything to us. But since she didnt and was quite literally so put offish it was RUDE we LEFT. Like hire people who actually want a job in customer...