Zales — Local services in Plainfield

I cannot express how awesome the Zales gals are at the Plainfield, IN location. Sara, the manager, took the time to stop what she was doing (which seemed like a lot of paperwork) to show me everything that matched the description of what I wanted. We told her a price range we could afford, and she went above and beyond to give us something better than I had expected. Once we were done trying on all the rings, I had stated that I wanted to check other stores to make sure I am purchasing "THE ONE" to replace my original wedding set that was missing. Sara was never pushy during this visit, and she stated that she understood why I wanted to check other stores. I believe she knew that I fell in love with this Celebration wedding set, so she gave me pointers on what questions to ask the other jewelers to make sure that I got the best set at the best price to fit our budget. I went to Helzberg that was near by, and OMG was I hassled, and was shown EVERYTHING I DID NOT WANT! I was shown a ring that was outside our budget, and was the engagement ring alone. Although, it had a larger diamond, that's the only thing that ring had going for it. The sales associate at Helzberg even advised that I buy this ring, and if I liked the one at Zales better, I could return the one at Helzberg. I was appalled! I was also told that Helzberg were the only ones to offer a look through an ASET device. When I went back to Zales, Sara showed me everything the Helzberg associate had shown me with their jewelry, even with an ASET device. That was the LAST time I would be lied to or over paid over price at Helzberg, because Sara turned me into a Zales customer from now on! Here is the celebrity wedding set we purchased. The only thing I was very disappointed about was the fact that it was sold as 1ct, but the booklet I was given for it being a Celebrate Diamond was that it was actually only .96 cttw. Maybe it is considered 1ct when rounded, but I was truly saddened about that. I am sure Sara had no idea about this particular one being that size, for possibly some are over, and some under? However, when it comes to service, Zales in Plainfield...

Jan 20th - this started out as an awful experience, and a 1 star review….after working with Zales ….the diamond has been replaced, with a stone that is as stunning, as the original was awful. The only reason for not providing 5 stars - the original diamond shouldn’t have been sold. End of the day - thank you Zales for making this story have a happy ending.

I have been looking for a men’s solitaire diamond ring for a long long time. My fiancée went to Zales / Plainfield, and found a ring. After sending me pics to make sure I liked the setting, she depended and trusted the sales associates to place a good quality diamond.70 cwt into the setting. She hasn’t had much experience with looking at diamonds, so the trust became very important. $3000 dollars I1/G diamond- she gave me the ring for an early Christmas present this year - the diamond just didn’t have the sparkle I expected, and at the time, I didn’t know the cost. After learning of the cost, I took the ring to another Zales store and had them put it on their 10x. The stone is the worst diamond I have ever seen placed in a piece of jewelry. The Zales person who helped me, commented, that looks more like I2. The inclusions are much more severe and numerous than indicated on the IGI Certificate. At $3000 (diamond cost only) a “Hearts On Fire” wouldn’t be expected…..but it should certainly be alot better than this.

12/12 - update: Abby and Zales are working very hard to resolve this issue. Efforts are greatly appreciated. The customer service aspect of this is 5+ stars so far.

01/06/2024 - Zales in Terre Haute has gotten a new diamond, of a quality that matches pricing. Andrea has been absolutely AMAZING taking charge to resolve the diamond issue. Hopefully in the next week or so, I can raise my star rating again….it’s been a bit bumpy, but going in the...

I went in to get my engagement ring and wedding band resized, and the girl working took my ring and quickly told me my ring was not a diamond and they could not work on it. She used this tool that looked like a pen from the game operation that kept malfunctioning when she tried to demonstrate. The other girl working came over to join in and they took at least 5 minutes trying to get the microscope to focus so they could inspect the center stone. They finally gave me my rings back and told me I should get a refund, return my rings at the old store, and come back to get a "bigger ring that's actually real." They added, begrudgingly, that they were just consultants. I took it to a licensed jeweler who took one look under the microscope and confirmed it was a diamond. I will not be returning to Zales and hope no one else goes in and is incorrectly told their...