GameStop — Local services in Plano

Unreasonable lack of service. Bad mgmt. Unwilling to give a discount to keep good business. I'll be shopping at any of the 5 gamestops within 5 miles of this location from now on.

Earlier in the day I spent $75 here on action figures and a renewal. I could've spent that at any other location just as easily. Then I returned in the evening to get a charger I was eyeing from earlier. As I brought the dual controller charger to the checkout counter I realized the one of the charging ports was broken. It was a used accessory after all, no big deal.

I asked for a discount and after waiting 15 min for the employee to ring up 2 others and then call the mgr for approval. They told me they couldn't sell it to me at all. So I asked if they would give me 10% off on a new charger since they showed 4 in stock and the only one they did have was broken. They wouldnt even give me $2 off to keep me happy despite my patience, my wait, and my good business.

And you wonder why Gamestop is in bankruptcy...Amazon, Walmart, Best Buy and Target dont care about $2...and this particular Gamestop doesnt care about customers...obviously.

It's sad I have to leave with nothing, when I had money in my hand and they knew I was considering a new system and a ton of games. Shameful that the employees either dont have authority or dont care to do business...

WOULD NOT RECOMEND I went to GameStop and inquired about their trade-in offer. They informed me that I could trade in my console for a cheaper item. I explained that my console was clean and undamaged, and I expressed interest in getting a different color. They agreed but mentioned that we needed to run some tests on the console. If it passed, I would only need to pay the price difference. When I asked how much that would be, they told me it would be $17. I said okay and planned to return the next day with my console.

The following day, I arrived to find a huge line. The cashier I encountered seemed quite annoyed. I explained the situation regarding my console, but she didn’t even pick it up. She entered the details into the system, and after I finished telling her what happened the day before, she simply said I would get $6 off my console. Keep in mind, she conducted no tests at all, despite that being a requirement for trade-ins. Two cashiers had informed me otherwise the day before.

I don’t know what’s going on at that store, but they definitely need to address these issues. I believe the cashier who worked that morning should be let go. I won't be returning to this location, and I would not recommend...

I'm a little unhappy with this Gamestop... Power to the Players! Nope, not if your a Nintendo Switch owner who enjoys role playing games. Switch has a PLETHORA of games available right now and I want to support my local GS but their variety is BAD 👎. That is why I buy 90% of my Switch stuff on Amazon or the Nintendo E-shop (in fact, I'm considering going all out-digital. Also, Ps4 and Xbox one sections are huge compared to the cramped up space they got for Switch. Right now, Nintendo Switch is killing the competition so you may want to consider supporting it more by having a better variety of games and organizing them by genre instead (also the indie market is becoming huge in Nintendo too, so stock up on more of those). PS and X are amazing (I have those consoles too) but their dying out because consumers are waiting for their next generations. Maybe this rating won't change anything, but we the consumers are the ones who keep companies like GS alive so at least consider some of the things we say. I'll be adding photos next time I visit...