T-Mobile — Local services in Pleasant Hills

I had an issue, so decided to make the local stop. Things were busy, things were hectic, and the effort required to see through so many issues with T-Mobile service showed in the staff.

Having said that, they were all rockstars.

They were as optimistic as could be reasonably expected. They attended a queue of customers filtering in as equitably as they could. They delegated tasks and worked to see everyone as best as they could.

Really, they're the stars of the show. A simple issue on the T-Mobile service side had almost thoroughly shot my day. But, the people here were able to turn it around.

You may not get a perfect, white-glove service experience, but that's not what this is. This is the local store, with local talent, doing what it can.

And in my case, it was a huge help....

I needed a new screen protector for my iPhone, so I stopped in to pick one up. I have the warranty program through T-Mobile that gives you Apple Car and unlimited screen protector replacements if yours cracks. It has already paid for itself multiple times. I worked with Gus who was able to assist me quickly and efficiently. He was very kind and willing to help. We discussed possibly upgrading my phone but I ultimately decided to wait for the iPhone 15 Pro to come out as I didn’t see enough of a difference between my 13 Pro and the new 14 Pro. If you need something for your phone or are considering switching to T-Mobile, stop in this store and ask for Gus!! You...

some dude nate at the pleasant hills location pulled up my account without my at the store and even clarified that he wasnt supposed to and said he “was just trying to help me out” dude then proceeded to be nothing but rude and give me an attitude and interrupt me every time i spoke. bros got some emotional issues and shouldnt be employed in public services cause bro just hung up on me out of nowhere and i wasnt disrespectful in any way. really disappointed that this is how you guys treat...