TBK Bank Sports Complex — Local services in Pleasant Valley Township

Great complex. Great environment…. Unless you’re a 13 year old kid just trying to practice their sport. I understand why policies are in place but policies are garbage when they’re not consistent. Last weekend my 13 year old son, after batting practice, explored the facility, played some basketball and came home excited about having a place that was especially for his interests. He waited all week to go back, I dropped him off only to find he had to wait until 5:30 to use the courts. That was fine. He waited patiently. Come 5:30 when he went to pay he was denied because he didn’t have a parent and wasn’t 16. BUT!! If he was a member none of that would matter. Even though none of that mattered last weekend either. Kids can cruise the internet freely at 13 but can’t freely shoot hoops?! If you’re not part of the solution you’re part of the problem. Frankly I’m impressed my son, who’s mom…me, is not athletic, has taken it upon himself as being responsible for his own athletic interest and it pains me to know the disappointment he’s feeling of just wanting a place to work on things but being denied for flimsy policies. What you’re doing is teaching a person to not offer what’s standard as right; I.e. paying for his time there on the court. Because when he didn’t offer any money he was allowed to play on the court on his own, without an adult. A place like TBK should be more dedicated to the intentions of a kid rather than their pet policy that I’m sure only 25% of your staff have actually really read. Sure they’re going to capitalize on this inconvenience as I’ll go ahead and get a membership for my son, because him having a place to go to do things that improve him as a person is something I find valuable, I just hope this membership doesn’t come with further intertwined policies that restrict or hinder a good kid simply trying to create and live a life in athletics. Policies are created to keep out those who jeopardize the integrity of an organization and structure. I really wish businesses used their common sense of humanity and integrity rather than being mindless sheep that are completely missing the message of the vision: “We are here to unite the community and their families through sports, entertainment, and events. Our mission is to fill our facility with excitement for all ages. Whether it be youth sporting tournaments, weekday adult leagues, corporate events, private parties, or even just a fun social night out, our top-notch service & facilities will provide you an experience to...

This is definitely a nice facility that I wanted my family to enjoy a few Saturdays ago, however sadly, we won’t be returning for at least a couple of years. Bowling was frustrating as the guy at the counter completely forgot that he said he would find a slide for our toddler to bowl (so our child kept trying to take other bowler’s slide because he didn’t understand), after 15 minutes of that, went and asked for the second time and was able to find what we needed. Went on to arcade games to learn (after wasting about 20 minutes of my son’s playing time trying to figure out what was wrong and why) that the games won’t allow you to play it twice in a row. Okay, whatever. Had to try and explain that to a frustrated 5 year old, and did, moving on… 5 year old wanders to the prizes and is then fixated on the candy. He can’t buy any candy with tickets because I purchased the most advertised option for arcade time (this place was so busy and crowded and chaotic, for God’s sake, I just wanted to get the card and find my family who is elsewhere waiting in line at a kiosk also hoping to learn how to purchase arcade time…) So this card I purchased did not allow the player to earn tickets and my 5 year old just does not understand this because at Chuck E. Cheese, where he has over 3000 tickets saved up on a card, even if you don’t have tickets, the parent can still buy the darned tootsie roll for whatever ridiculous mark up they choose to sell it at which at this point when it’s necessary, is a gift from the establishment to allow this and I’m grateful for establishments that actually have a clue when it comes to children. This was the finale to our day here. I just couldn’t find a way to explain this to my son in a way that he understood and he just wasn’t having it. He had earned this day as a reward and was confused and the kids working behind the counter cared less that this was happening and refused to help so we just had give our card with another 30 minutes of play away and leave. I’m not even going to complain about prices here because I don’t mind paying more for a better experience, but this was so disappointing. So for obvious reason, we won’t be returning with a young child ever again. For the sake of other families, I really hope they read this and change those policies because it absolutely...

This complex could be seriously epic with a few minor changes. First of all $25 PER PERSON to enter the park is ridiculous and it's not like we have a choice since we're there to watch our kids play a sport. A few of the outdoor baseball fields have seriously dangerous drop offs right behind the dugout and not very much space for spectators. There could also be a playground for siblings to be entertained during a whole day of baseball! This is all outdoors of course and the fields are very nice and well maintained which is why I didn't give a 1 star review.

Inside the fields are just okay. The set up is fine and the terf is good however the area for spectators is even worse than outside. Not to mention where we were there was a jumble of soccer nets piled up and one was sticking out where a kid could trip and get injured. It wouldn't hurt to have some hooks on the wall or lockers by the benches for the kids to hang their bags instead of everything just scattered all over the floor. Also, the home plate wasn't even secured to the floor so when the kids slid into home the plate would move a foot away and a few times they were called out bc their foot wasn't on the plate...

Seriously, use the huge entry fee you charge and fix...