Jos A. Bank — Local services in Poquoson

My fiancé and I stopped in Jos A Banks the evening before Easter Sunday to purchase a suit as he was asked by a coworker to officiate a wedding the following Sunday. To be honest, we decided to stop in another seller of men’s suits right down the road first because we thought the prices might be cheaper. There were several sales associates and customers in the other store but not one person acknowledged us and the lighting was awful. After at least 30 minutes of trying to even make eye contact with a sales person we left and went to Jose A Banks. When we walked in the door we were immediately greeted by Reggie, who was busy helping another customer. I am a sales professional/manager myself and I appreciate the seemingly small things that can make a big difference-like a “hello”. It wasn’t long before he came over to us and offered to help. He quickly was able to locate a suit meeting our criteria but the pants needed to be hemmed. We told Reggie we needed the alterations completed before the following Sunday. He explained they were really busy with prom season and weddings and there would be a two week wait. The circumstances we found ourselves in were due to poor planning on our part but we explained our dilemma to Reggie. Nonetheless, Reggie said he would go see what he could do. When he returned he gave us the great news that they would have it ready! He went to help other customers and handed us over to Keirsten who measured my fiancé and helped us pick out a sharp looking shirt and tie as well - “Because every woman is crazy about a sharp dressed man!🎶” I was so glad to have her professional input because she was able to get him to try a color of shirt and tie I never could have gotten him to agree with and he really likes it! Their selection of ties are amazing and laid out in an eye pleasing, color coordinated display.

Reggie and Kiersten made a stressful situation a pleasant one and we couldn’t be happier with the level of service or prices. And not only was the suit ready on time, it was ready the following Thursday! We will definitely be back to buy another suit and a lot of ties!

Oh yes, and after I left and went to my car I realized I had lost my keys. I ran back in the store in a panic and they both quickly got busy again helping me find them. Reggie found them fast!

These people, the service and prices are great. I highly recommend shopping at Jos A Banks in...

⭐️⭐️⭐️⭐️⭐️ This is a top-tier store with exceptional customer service—well worth your time! I’ll definitely be back.

I had an absolutely fantastic experience at Jos. A. Bank in Newport News! Booking an appointment online the night before was seamless, and I was warmly welcomed by name upon arrival. The staff immediately got to work, helping me find the perfect three-piece suit, several dress shirts, and a new pair of shoes for my occasion. They were fun, polite, and respectful, patiently assisting me as I tried on various styles, colors, and sizes.

The team’s energy was infectious, making the entire process enjoyable from start to finish. They even took advantage of a seasonal discount to ensure I got great deals on my purchases. For one item they didn’t have in my size, they promptly fitted me and arranged to have it shipped to my home within the week.

Every staff member was courteous and engaging, and I noticed they extended the same top-notch service to other customers, even those just...

⭐️⭐️⭐️⭐️⭐️ This is a top-tier store with exceptional customer service—well worth your time! I’ll definitely be back.

I had an absolutely fantastic experience at Jos. A. Bank in Newport News! Booking an appointment online the night before was seamless, and I was warmly welcomed by name upon arrival. The staff immediately got to work, helping me find the perfect three-piece suit, several dress shirts, and a new pair of shoes for my occasion. They were fun, polite, and respectful, patiently assisting me as I tried on various styles, colors, and sizes.

The team’s energy was infectious, making the entire process enjoyable from start to finish. They even took advantage of a seasonal discount to ensure I got great deals on my purchases. For one item they didn’t have in my size, they promptly fitted me and arranged to have it shipped to my home within the week.

Every staff member was courteous and engaging, and I noticed they extended the same top-notch service to other customers, even those just...