Natural Spa & Massage — Local services in Port Saint Lucie

PART 2 (continued review)

There was nobody else at the front, so I went to hand her the cash that I had and ask her where I could find an ATM.

I did not even have a chance to ask her where to find an ATM because when she saw the cash in my hand she stopped me and said “how much” I said I wasn’t sure about $17 or $18?

She literally didn’t give me a chance to get another word out of my mouth. She said “no” (not enough) to the cash I had and pointed to a sign that says there is a mandatory 30% minimum tip for “ experienced massage therapists” I believe it said 20% mandatory minimum for the others, I don’t remember the exact wording on the sign.

I would certainly hope that EVERYBODY working there would be an “experienced” and certified massage therapist.

Having experienced many years of massage recommended by my chiropractor, I’m am not entirely sure that this is the case in the way of certifications here, but I can’t say for sure, because I have not looked into it.

I also haven’t looked into whether requiring mandatory tip is legal or not, my guess is it is not, as tips are not a mandatory thing. They are an expression of an appreciation for a service given.

Having worked in the “tipping” industries myself, I absolutely agree that you should tip no matter what, but to make somebody tip a forced amount feels very violating in a strange way, especially when it far exceeds the “industry standard“

I did experience about a week of pain in my neck and lower back after the second massage. I don’t feel that it was because the massage was too hard, I feel that it was because of improper technique and walking too closely to certain areas.

Up until these two appointments I had never experienced someone walking on my back before, I was a bit apprehensive, but at her suggestion, I decided to give it a try.

The first time it was interesting, but not necessarily enjoyable for me, I told her that it didn’t seem to be my thing, and I would prefer we do traditional massage (hands/arms)

The second I when she asked if I wanted walking, I said I prefer traditional, but I would be okay with the walking, on my legs only. I had to stop it when she went closer to my lower back than legs.

I don’t want to discount anybody’s hard work, which I why I’m not mentioning names. I know the owner will be able to access appointment records with my name.

The entire experience has left such a bad taste in my mouth that sadly I will never return.

If this is something that you plan to do at your establishment people need to know upfront. That way they can make an educated decision on whether or not they want to proceed with the services. Alternatively, just increase the price of the massage and give a portion of it to the massage therapist. People will decide if they can afford the cost of the service or not.

I want to make it very clear that tipping is not the issue, not leaving it up to the person tipping who received the service and forcing somebody, especially when they don’t know ahead of time is the problem, and is absolutely wrong to do.

I finally got a word in edgewise when I said, but I don’t have any more cash on me and once again before I could ask where I could go to an ATM I was told that I could put it on a card so the last feeling / impression that I had when leaving the spa was being forced to use my card to leave a 30% tip on top of which I got charged a percentage for using my card.

Be aware ahead of time that this is “their policy”...

I'm deeply disturbed by the inappropriate behavior I experienced during today's massage with Anna. Despite typically opting for male masseuses for deep tissue sessions, I found myself violated, uncomfortable, and sexualized by Anna's actions. She made inappropriate comments about my body. Anna questioned the authenticity of my buttocks, and upon confirming they were real, she proceeded to inappropriately touch and comment, stating, "sexy, I like" on multiple occasions. Upon turning onto my back, Anna continued the inappropriate behavior by touching my breasts in a similar manner and even suggested secrecy. Her unprofessionalism extended to personal questions about my relationship status. She inquired about my marital status, to which I responded negatively, and then asked about having a boyfriend, to which I confirmed. Her response was, "He enjoys."This shocking encounter has left me feeling not only violated but also appalled by the entire experience. I was genuinely shocked by Anna's hostile reaction; despite a $20 tip, she demanded $30 and insisted I not return just because I didn't meet her expected tip amount.I believe it's crucial to report such incidents for the safety and well-being of others.

Response:

I never discussed plastic surgery with Anna as I haven't had any. She questioned my natural features, and I confirmed. Anna was the sole staff I encountered; she checked, massaged, and handled the checkout. Your response seems fabricated, similar to Anna's admission of inappropriate behavior. There's no concern expressed about the incident, and blame is misplaced on me. My contact is in the system, yet no effort was made to inquire. I'll be filing a report.

WARNING

I must emphasize caution regarding this establishment. While I can't generalize about all employees based on my interaction with Anna, the manager's response supports inappropriate behavior and shifts blame onto...

I found customer service etiquette to be lacking. They have a pay first policy which is fine but as I was about to exit after my massage, the lady shouted at me “ don’t forget to tip”. Now, I’m not oppose to tipping great service but no one is entitled by any law to get or demand tip. I found it tacky for her to be there with a client and in mid conversation with a gentleman she stops to demand a tip from me. When I replied about her unprofessional behavior she held up a flyer showing me the required tip amount ranging from 20% upward. I would NEVER return or send someone to that place. Additionally, during my massage she kept haggling me about using a medicated product for an additional $10 and to use hot stones for $20. It felt very low class and distasteful as she kept on commenting about getting these services and went as far as to say “other people get the hot stones”. You can suggest but don’t come across as forceful if someone objects. Additionally either get a proper card machine that has a tip suggestion so people can choose on their own without being forced and maybe let them pay after the service to determine if the person is even deserving of a tip. Never ask people to tip you. It is out of courtesy and appreciation for the ‘quality’ of work you do that someone should CHOOSE to tip. Be mindful of basic communication skills and don’t shout at or engage clients in that manner again. Very unprofessional, low class and downright distasteful. To be clear- I wasn’t an hour late per your reply. Your employee offered another time slot when I couldn’t make the 9:30. So me arriving for 10:30 as agreed is not an hour late. Please just focus on better service and avoid being combative or resort to deflecting to inaccurate statements. She was abrasive and unprofessional so focus on...