I used to love Hilton. Past tense. It is hard to say exactly when things began to slide, but this location? It did not just slide. It careened off a cliff, and I was the poor soul along for the ride.||||Upon entering my room, I was greeted with a scent that defied easy description. It was not the usual moldy hotel smell. This was something mustier, dirtier, more stale. And layered right on top of that was the unmistakable, sickly sweetness of artificial maple syrup. Not the comforting kind you drizzle over pancakes. This was the kind that clings to old plastic and regret.||||The decor had not aged gracefully. What it really needed was either a thoughtful update or, at the very least, a thorough steam cleaning and a little pride in presentation. Stained carpets, a sofa pillow with an open wound, and wall damage that told the story of a poorly placed kitchen table. The curtains and wallpaper had been through something, and judging by the smell, never quite recovered.||||I was in town under stressful circumstances and did not have time to pack up and play Hotel Roulette. I considered asking for another room, but with Hilton’s track record lately, that is like asking the chef for a different cut of meat when I am already halfway through the mystery stew.||||The bed was flat, the pillows even flatter, and the linens… well, let us just say they had a history. I did not sleep. I endured.||||The PTAC unit was doing its best to soldier on despite years of neglect. The filter screens were so coated in grime that the original color was more of a suggestion than a memory. Someone had clearly passed a vacuum over it at some point, but what it really needed was a long soak and a fresh start. A clean unit means clean air, something I would have very much appreciated.||||Rust adorned every pipe and door hinge in the bathroom area like a poorly planned art installation.||||Dust collected around the edges of the hard to reach floor areas like it was hosting a family reunion. And behind the toilet? You do not want to know.||||Housekeeping arrived on day three but came without a bathmat or any hand towels. The replacement bed linens were better, which was a small mercy. The pillows, still sad, were at least less tragic.||||Then came breakfast, which deserves its own sitcom.||||The waffle batter was so thin, I half expected it to evaporate. I sprayed the waffle iron with the provided cooking spray (ever the optimist), but the batter clung to it like a toddler to your leg on the first day of school. It took two full minutes to scrape it out. Two minutes I will never get back.||||Then there were the community jars of whipped butter, cream cheese, and marmalade, all lovingly equipped with a single knife each and to be shared by all. Picture a parade of strangers smearing, double dipping, and joyfully cross contaminating, and you will understand why I backed away slowly. I do not know who approved that setup, but the health department might want a word.||||As for the eggs? Already peeled and sitting in a suspicious yellow liquid, raising more questions than breakfast ever should. Why can I not peel my own eggs? Are gloves used in this mysterious egg peeling process? The suspense was not delicious.||||The dining area was left to its own devices. Crumbs blanketed the tables like a flaky croissant gone rogue. No one was wiping anything. I had to break out my Clorox wipes, and honestly, what came off that table could have earned its own zip code.||||At 133 dollars a night, I expected clean sheets, a quiet night, and not to feel like I was sleeping in a thrift store with plumbing issues. Instead, I got a crash course in lowered expectations and a new appreciation for my own bed.||||Now let us talk about what a real deep clean actually means, because it is not just fluffing the pillows and spraying the air with something labeled “linen breeze.” A proper deep clean gets into the bones of the room. We are talking stained carpets that need extracting, wall damage that needs patching, furnishings that need more than just a halfhearted lint roll, and rust that should never have been allowed to age like a fine wine. And then—ah yes, the PTAC unit, that humming little beast in the corner—perhaps the most important and most ignored piece of hotel infrastructure.||||According to industry standards (and common decency), PTAC units should be cleaned thoroughly at least twice a year. That means the filters are not just vacuumed in a hurried once over. No no, they are removed, soaked, degreased, and properly dried so that guests are breathing air, not a cocktail of dust, mildew, and mystery particles. The coils should be cleaned, the drain pan cleared, and the casing wiped down like it actually matters, because it does. Nothing says “welcome” quite like circulating stale air through years of other people’s skin cells. If guest comfort and health are still on the priority list, then the PTAC deserves more than a casual glance from a housekeeper with a feather duster and a prayer.||||I will not be back. And I cannot recommend this location to anyone....
Read moreMediocre at best. The hotel building/grounds/condition/location are about what you would expect for a Homewood Suites. We stayed for 7 nights and all (8) issues listed below were ongoing... (1).Little hot water during afternoons, the mornings/evenings seemed ok, maybe they are doing laundry or something in the afternoons, so just beware if you want to shower in the afternoon. (2) WiFi internet both free and paid(we paid) are lousy and spotty at best. If you plan to work from your room much, good luck. If you need to Zoom or other video call, forget about it. Speed tests ranged from 0 to 6Mbps but usually around .5 - 1Mbps. (3) No smart TVs so forget about streaming anything on those. (4) The cable was constantly going in and out. And ABC and CBS never worked so if you want to watch a specific football game or something, too bad. (5) One very slow and very busy elevator for the entire half of the building with 5 floors... hope you aren't in a hurry to get down from the top floors (or worse, handicapped and in an emergency situation. (6) We are Hilton Honors Silver about to go Gold members who are supposed to get late check out privileges... ha ha, asked nicely at front desk, and got a very quick and grumpy no way. (7) The A/C units had no noticeable difference in temperature no matter what degree you set. They were either on at full blast freezing you out, or you had to turn them off completely and get warm quickly. We were constantly turning them on and off to maintain a normal temperature. (8) The card keypad to unlock the side door to the closest parking lot to the aforementioned single slow and busy elevator was broken, so the door would remained unlocked for any and all to enter at anytime without any security... not a very safe and reassuring situation... although the signs indicated the door was to remain locked for "your security" LOL. Overall a pretty disappointing stay, and we've had a couple disappointing Hilton stays recently. It may be time to switch to Marriott. Oh, on a positive note, the daily breakfast...
Read moreThis hotel is very centrally located with plenty of restaurants nearby. There's actually a great little plaza directly behind the hotel that does poke bowls and has a little coffee and bake shop. There's also a sports bar just in the adjacent parking lot, and a mini golf restaurant there as well. Very convenient. The hotel itself is very safe, clean, and nice. The lobby area all looks freshly updated. The common room furniture in the rooms feels like it was replaced within the past few years. Air conditioners are quiet and keep the rooms ice cold. And there is plenty of options at the free breakfast downstairs. The girls at the front desk are super friendly, highly responsive to the app chat and texting, and just generally very pleasant. Great staff! The gym is one of the best hotel gyms I've seen in a long time. So much space! They've also got kettlebells, medicine balls, and a peloton bike. A huge set of dumbbells, and a cable machine. The gym alone would make me book this place again. A few negatives that I found: I travel all over Florida for work, and the beds and pillows here are one of my least favorite. the pillows are the kind that go flat the second you touch them. The bed is just kinda hard and cheap feeling like an old spring mattress. The very neutral carpets and wall colors show stains extremely well. Which gives the rooms a slightly dirty feel. They need to get housekeeping a magic eraser for the walls and maybe run a carpet cleaner through the rooms once a month to get rid of the stains. The elevators are horribly neglected. You have to really press the buttons very hard or they don't acknowledge it. All the buttons are severely scuffed and fading. The wall paint is chipped, the floor tiles are cracked. I got zapped with electricity every time I press the button to call the elevator on the first floor. Ultimately though because of the location, the healthy breakfast choices, the absolutely beautiful gym and the nice pool, I would stay here again. I would just always remember to bring my own...
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