Cascade Tickets — Local services in Portland

I purchased ticket for the Black Puma concert in Aug and it was canceled. So I waited a month or two to see if they would reschedule. They didn't so I ask for a refund after waiting so long. A week later the rescheduled and I still have not received my refund so I confirmed with them via email are my ticket still valid. they returned a email and said yes my tickets are still good to use. weeks later a refund shows up with and email telling me my refund was processed. I check to rebuy ticket right away and they are double the price that I purchased them for!!!! RIP OFF AND POOR COMMUNICATION WITH CUSTOMERS...

Bought tickets to a concert, the headliner and one of the opening bands cancelled, cascade tickets offered refunds to anyone who wanted one. I email them the next day saying I did, since I didn't go because the headliner was who I bought said tickets to see. They claimed the ticket associated with my email was redeemed at the door, but it WASN'T because I didn't go. Or at least it wasn't me, the person who bought them, that used them. I explained this to them and they still refused to refund me. More like they never responded again, completely ignoring me instead of trying to come to any sort...

The single worst experience I've had ordering tickets in my life. First, their service, in my opinion, is well overpriced. Furthermore, their site runs slowly and with bugs, so ended up ordering twice: the venue refunded their ticket cost, but Cascade was "unable" to refund the part they billed-- worded as if it were out of their control.

Good thing I checked the show times, too, since Cascade's receipt only showed the show time, not when the doors open. I'll be letting the venue know about the bad...