Hub Furniture Co — Local services in Portland

We purchased a Klaussner couch from Hub in March of 2015. About a month into having the couch, the fabric started to shed and pill all over. At first, I thought this was just the new fabric being broken in but it has continued to deteriorate over the past year and is now very thin and still pilling. It looks like a 10 year old couch and isn’t even 2 years old. While very annoying because the salesman Steve had assured us that this particular fabric was “extremely durable”, it was something we could live with. However, recently we had a much bigger problem that further highlighted the absolute embarrassing quality of this furniture. We were sitting on the couch one night and we heard a loud cracking noise. Now the couch was sagging in the middle and completely touching the floor. Hub sent a repair man out to take a look and upon inspection of the bottom of the couch found that the frame had completely cracked. What was even more alarming in looking at the frame was the type of wood used. When we purchased the couch, the salesman Steve assured us that the frame would be made of real hardwood handcrafted in North Carolina. This was a complete and utter lie. The frame in our couch is made out of particle board or some other synthetic wood. When I called the owner Sam to tell him that we were lied to about the quality of the frame, he insisted that although it is not real wood, it is extremely strong and that “house are made” of this type of wood. That was likely another boldfaced lie given that the couch didn’t last 2 years without the frame completely giving out. Note that we are a young couple without any kids or dogs – it’s not like this couch is getting a lot of wear and tear. Sam tried to imply that we had done something to break the couch which contradicted his reiterated point that this wood was extremely strong. If a couch cannot withstand two people sitting on it, it is clearly defective or extremely low quality. I had never heard of this happening to a couch in my entire life, especially less than 2 years into purchasing it. The bottom line is that Hub sells embarrassingly low quality furniture using salesmen who will tell whatever lie they can to make a sale. Even worse, when issues are raised after the sale, they will continue to lie and take no responsibility for the poor quality and unprofessional salesmen that they employ. Do not waste your time or money with this company. I have warned all my family and friends in the Portland area to avoid Hub...

Some time ago, I went there looking for something nice in oversized armchairs and an ottoman. I will admit that the store has an incredible selection of furniture, but I'm not happy with their guaranty policy.

I purchased two armchairs with a matching ottoman in bonded leather, as suggested by the salesman. He said it would hold up as well as real leather, and should be cared for like leather... I wasn't convinced, but agreed it was less expensive than real leather.

Within two years, the leather started to peel and flake off, exposing the fabric it was bonded to... and it progressed to become more wide-spread, and looked horrible.

I called the store several times, when It started, and continued to call as it became worse. The store would do nothing to help or resolve the problem.

They had me call the mfr in North Carolina, to no avail. The mfr said it wasn't usual, but the store has the responsibility. HUB, said they have no liability for mfr defects... it became a tennis match... back and forth until I was informed that too much time had passed, and there was nothing further that could be done... I was furious!!

It wasn't MY fault...but they just jerked me around until I gave up and spent $100 for Sure Fit Slipcovers to hide the problem. Now, it's still peeling, gets all over my apt and carpeting... almost 50% of the leather has come off... gross!!!

My only recourse is to get rid of it all and it will cost apx $75 for someone to take it away and dispose of it properly. Then there's replacement cost for new furniture, delivery, tax and tipping the delivery guys. This is ridiculous, a rip-off and thievery, conspiracy, fraud etc... they didn't even offer a compromise, or offer a discount on replacement furniture...

Basically, they don't give a damn... the comment that TOTALLY upset me was..., they deep discount and have a small profit margin, so they won't absorb a loss... b.s.!

They swore up and down, at purchase about their guaranty policy, how they stand behind what they sell etc, etc. ALL LIES AND FRAUD... ONCE THEY GET YOUR MONEY THEY FORGET THE SALES PITCH.

They should be ashamed... I will never shop here again and have told everyone that I know to go somewhere else... even BOB'S DISCOUNT...

Bought a couch a year ago. shortly after buying the reclining portion started to sag and my cat ripped the underneath... no big deal except when trying to get it repaired when I bought the Jaws and Claws warranty, which is not through HUB and I was never given any literature with phone number. No big deal. Now a year into owning this couch the seat cushions are collapsing, the armrest's are sliding off the frame. It took me 3 weeks of emails and calls to get in touch with their warranty lady who asked me to send photos. I did so and then never heard from them again other than we will order parts. except they ordered the wrong parts.. they arrived 5 weeks later when I got a call from not HUB but a contractor. The contractor that next day came over and realized right away he had the wrong materials so he went to HUB and spoke to Andrew. This was 4 weeks ago, I am now moving and have bought other furniture (Go see Sho at Bob's Discount in Scarborough). I called Hub this morning and was very rudely to the point of being yelled at by the phone lady that she will not go find a manager because she tried paging and no one picked up. (I hung up on her because I refuse to be yelled at by someone who I gave my money to. I called back a half hour later and spoke with Sam who would not do anything and started giving me excuses. I told him I am moving and have no place to bring the furniture he did not give me any updates on the parts order and refused to hold the furniture there until it got fixed and or pay for someone else to fix it once the parts arrived. I even offered to drop it off and pick up the furniture.

Horrible customer service, Poor furniture quality,...