AutoZone Auto Parts — Local services in Poway

This review is meant to commend the amazing LADIES at the Poway AutoZone. I wish I would have got their names this morning. THANK YOU AGAIN. Don't underestimate if a woman tries to help you in a male dominated industry! They may, in fact, be more thorough and knowledgable than their male counterparts.

On Wednesday evening I went in to purchase new windshield wipers in anticipation of the rain coming on Friday. I had pulled up the type of wiper blades for my car on my phone via the AutoZone website. One of the guys explained that they didn't have the right size passenger side blade in that brand. He grabbed 2 blades and said they should work instead. They weren't on the list I found on their website... He kindly came outside and put them on for me. Not being familiar with installing windshield wipers, everything looked ok to me. We tested them it seemed fine. They appeared to just clip in.

Then this morning, I'm leaving for work... it's raining. I didn't get one block from my house before the driver's side wiper blade catches, jams, and then flies off. I pulled over and called AutoZone. Thank goodness they answered but they said they didn't open for 20 more min. I explained my situation and they told me to come in. She even asked for my year, make, and model so she could start finding the correct ones for me. Luckily I wasn't too far away. The 2 ladies helped me quickly and confirmed the other wiper blades were definitely not right. They still didn't have the right size for the passenger side in the correct brand but she ordered it and said it would come this afternoon. She put on 1 size up that worked for the time being to get me to work safely. I got to work on time, no problem.

Thanks again ladies for being friendly, quick, efficient, and knowledgeable in my time of...

I came in at about 650pm this evening and talked to a gentleman in a gray shirt with face piercings about possibly needing a new battery. He sat there for a second and said “okay” in a “what’s your point” kind of a tone. So I said ok well so I either need a new battery or, maybe it can be charged? Can the battery be charged? Again with the lowest of energy he looks at me and says “I mean maybe I don’t know, is it in the truck?” I said yeah the battery I need charged is in my truck. He lazily got up out of his chair and said “well I don’t know, I mean if it’s installed…..” At that point I cut him off because he obviously did not want to be bothered with my issue. I said alright well look I’m obviously putting you out, so I’ll just go somewhere else. He muttered something as I left……just the worst example of customer service. When you speak to people in a bothered tone it’s 100% off putting and I really didn’t appreciate being made to feel like a bother for coming in and asking for services you provide. I came to the auto zone closer to my home and they took care of me with no issues and more...

Attention EVERYONE! If you ever need to go to an auto zone for anything, go to Poway and ask for Becky. She is AMAZING. I usually am super intimidated and feel completely out of my comfort zone whenever I go into an auto parts store bc I literally know absolutely nothing about cars. Becky made my experience wonderful. I came in with a rotten egg smell in my car and Becky helped me figure out what was wrong and how we could fix it. She explained everything to me in a way I understood, and even explained what she was doing as she changed my battery. I cannot give her enough praise for her exceptional customer service. I’d also like to give a shout out to Virginia as well who was handling a store full of customers like a champion while Becky replaced my battery. Poway auto zone, you have two diamonds working in your store! Give...