I had a negative experience at The Watch Lady / A Watch Lady that spanned four years. I do not recommend doing business with them.
In December 2019 I dropped off a pocketwatch for repair at The Watch Lady. Without asking me first, this pocketwatch was shipped to a contracted repair store in Riverside and was never recovered because the owner of the contracted store abandoned his business.
Over the next four years, I repeatedly tried to get in touch with the owner, Jonathan, so that I could get reimbursed for the value of my lost pocketwatch. I figured that there would probably be delays due to covid and due to a change in the store’s ownership. But what I found inexcusable was the lack of communication on the part of The Watch Lady. I tried every means of communication available: email, texting, calling, dropping a note through the mail slot, and even mailing a letter, all of which went unanswered. The owner claims that he didn’t want to reply to me because he didn’t have any new information, even though all I wanted was confirmation that he was working on solving the problem.
The only way I was able to successfully talk with the owner was by physically visiting the store. Over the span of a few months, each time I visited, the owner requested more time. He paid me for the watch in December 2023, four years after the watch was...
   Read moreI brought in five watches for battery replacement. Two had leaked batteries, and he had them all done in under 15 minutes. No appointment required. He charged $10 per watch, including cleaning out the corrosion in the damaged ones.
The next day, I came back with three more watches. Two were automatic watches, so no battery was needed, and he got them running again without charging me. One needed a band adjustment, and I was charged $20 total for resizing two watches.
I drove from East Village in downtown San Diego and I’ll definitely make the trip again. If you’re looking for affordable, fast, and honest watch service in San Diego, this...
   Read moreI have been going to The Watch Lady (Formerly The Watch Man) for years and years for watch batteries and repairs. As of April 2024, watch batteries are $10, including installation.
I can usually get my batteries installed and wait no longer than 5-10 minutes.
There are chairs where you can sit and wait as well as a few magazines and retail displays of watches and watch straps to entertain you.
The owner is personable.
Located in the Aldi/Round Table strip mall in Poway, there's plenty of free parking.
I highly recommend The Watch Lady for all your...
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