Lamerson's Jewelry — Local services in Prescott

One star is too high of a rating for this establishment.

I stopped by Lamerson’s 10/25/21 around 11am to give my custom engagement ring sketch to the jeweler and get an estimate on cost and time. I brought my grandmother’s diamond rings with me so they could be measured and weighed which would help determine the cost. The jeweler took down my info, the size and number of diamonds and weight of the rings and Before I left the store I emailed Lamerson’s my sketches and they let me know they were having computer troubles so they might not reach back out till next week.

A little over week goes by, and I call 11/4. They said they don’t have any record of me stoping in and we’re still have computer issues. No big deal, I re-emailed the sketches while on the phone with a lady, she said they never went through. She had me text them to her and assured me they would make it into the system. I reiterated again I would be supplying the diamonds, the metal and would need to purchase baguette and round turquoise for the engagement ring and wedding bands. They said they would be in contact in regards to time and pricing.

Almost another week goes by and today, 11/10/21, I decided to call. After a few minutes of the lady on the phone looking for my order, she said she would have to get some more info and call me Back. 10-15 mins she calls back, they found my order and started reading off incorrect notes, ring size and stones I was providing. Basically it was all incorrect, I corrected her on what I was providing but then she said before they can get an estimate they would need to weigh the rings I was providing(which they already did in oct) so that when I decided Lamerson’s was not only disorganized but completely incompetent when it came to designing custom rings....

Friendly and welcoming staff. Genevieve is so nice and patient. She showed me lots of engagement rings and their books. Jim (Jeweller) gave me a lot of ideas about what to do what my my fiancee's mother's ring. The wedding band and engagement ring had been soldered 48 years ago and I was nervous about separating the rings. Jim was able to separate the rings and reassured me that he could preserve the details (florentine). He did just that! I was so happy with the outcome. He added a size guard in the meantime so the ring would fit and I could wear it while deciding what else I might want to add. He let me watch him work and explained what he was doing. Great place....

I am sadly disappointed with the service for getting two separate rings bonded together (each an engagement and wedding bands). As I noticed on one ring when picking up, he took it back and "sanded" it down but changed the finish of the ring completely on a portion of the band and couldn't be removed from some leaves and details imprinted on the design. Later at home seeing same type of damage done on my silver rings that were bonded with designs that were damaged and a black residue on it. Bonding was done but uneven and looks sloppy.

It was the cheapest bonding I found in town for $40 for each ring, but I wouldn't recommend the quality of...