Lotus Salon — Local services in Providence

Today, I did a thing that I've always said I would never do. I'm known for my insanely long hair. It's always been 'me', and hair has never been 'just hair' to me. It's a part of me, an extension of myself, and cutting it always left me in tears. I cut it short only once in my life and I hated it. But it was chopped off, not styled, and I knew nothing about hair so I didn't go to a proper salon or ask for a specific style.

This time, I did everything right. This was a very hard decision because I have attachment issues, any kind of change sends my anxiety spiraling, and my hair is sacred to me. I've been thinking about it for a while, went back and forth over it. I was getting sick of it and I knew I needed a big change.

I've been carrying around this heavy weight of depression and other negative emotions for so long due to my mom's death, and it hit me out of the blue one day a few weeks ago that my hair was also carrying this energy. The darker, dyed hair has been around since before my mom passed 3 years ago, and has been absorbing everything since.

As soon as I realized what my hair was holding onto, I knew I had to cut it off. My mom will always be part of me, but I needed to cut that energy loose or else I would keep holding onto it. And I explained all of this to Karen, the amazing woman who cut my hair today.

And you know what? I didn't cry (during, anyway; I definitely cried in the parking lot before I went in 😂). I'm in love with it! I might even go shorter, soon. Who knows. Whatever happens, I know that I did this for myself and I already feel a million times lighter.

Karen was so unbelievably helpful, understanding, friendly, and she listened to me. She didn't treat me like just another customer, she treated me with professionalism and heart, something you don't see often. That's hard to find. Shaina was who I emailed to ask for an appointment. I explained my situation in fewer words and my anxiety about cutting my hair, with an apology for over sharing. She recommended Karen, and was so sweet with her response.

I highly recommend this salon. I can't say enough good...

I attempted to schedule an appointment with them but was unable to even speak to anyone. I called multiple times during business hours and no one ever answered. There’s no option to book online and I live close by, so I decided to stop by in person to try to schedule something. When I walked in, there was no one at the reception desk. The salon is very open-concept, so multiple employees could see me walk in and stand by the desk, and yet not a single one so much as greeted me, or gave me a quick “someone will be with you shortly.” I was completely ignored as I stood by the desk for 15 minutes just trying to talk to someone about scheduling an appointment. While I waited, the phone rang multiple times and was also ignored.

I’m not sure how a salon can literally just ignore clients, but the complete lack of any kind of customer service made it clear to me that this is not a salon I should trust...

I used Lotus Salon for my bridal hair and make-up. I have curly/wavy hair and rarely wear make-up. It was important to me that I look polished on my wedding day, but also had a look that was authentic to me.

Shaina executed my hair perfectly off of my sample image – a half up do that enhanced my curls. Casey did my make up and did it better than I could imagine or put into words. This was especially helpful because make-up is not my forte and I have difficulty communicating what I want. I was confident with my appearance on my wedding day, which played a big role in me feeling confident, comfortable, and relaxed through my wedding day.

Unfortunately, I am not local, but wish I was, so I could continue to use Lotus Salon for any of my special event hair and...