Hotel Providence — Hotel in Providence

We met with the original Event Manager, Kate, around August 2023 to book our wedding at Hotel Providence. We loved the location, the history, and the wedding package options. Unfortunately, about a month later, we found out that Kate was leaving for another opportunity. We were super bummed, but it got worse when throughout that year, we must have gone through 3 different multi-staff turnovers. My fiance and I had so many issues navigating the process with so many people coming and going. He was about ready to lose it.

Finally, during the last few weeks leading up to our wedding, they found an AMAZING Event Coordinator in Elizabeth - what a lifesaver! She was truly what kept our wedding on track and executed perfectly! Although she walked into a mess of a situation, handling multiple unhappy and upset couples, she handled everything with grace and patience. We cannot thank her enough for all the work she did. Many of our guests came to me after the wedding to praise her as she checked in with so many of them throughout the night, making sure everyone was having a good time. I know she's still somewhat new, but give that rockstar a raise and a promotion!

In addition to amazing Elizabeth, the hotel itself was clean, our wedding was a blast, the food was terrific, and my suite was huge and clean.

Although we had a great stay overall, I do want to mention a few things that were not so great, the number thing one being the homeless problem directly across the street from the hotel. I have read other reviews of the hotel, and this is definitely a huge concern for most guests. Had we realized the severity of the situation, we would not have booked our wedding there. There is a soup kitchen across the street and an addiction recovery center next door, resulting in loads of homeless people in the vicinity. Walking through the city with our photographers in my wedding dress felt very uncomfortable because of the amount of very obviously strung-out people very close to us, half bent over.

Another thing that was a little bit embarrassing was watching many of our guests (including myself) wait for their cars for nearly 45 minutes in the morning. The valet and front desk were complete chaos at checkout. All the staff were very clearly stressed out and disorganized (and probably understaffed). One woman behind the desk tried to help me gather all of my wedding decor but had to dip out very quickly to help customers, leaving me alone to bring all of my dozens of vases to the bathroom on the other side of the hotel to dump out all the water for a safe travel home. I also received zero help loading supplies into my car or even assistance with a dolly or something. If Elizabeth were there, I know she'd be the most helpful one!

I wouldn't let these things deter anyone from staying at the hotel, though. Just know what you are in for.

To end this on a good note, Eli at the front desk was also extremely friendly! The lead chef and the omelet chef in the morning were great. The continental breakfast selection was outstanding, and I wish I had gotten the name of the night-time valet. He was very...

It seems like one thing went wrong after another. We reserved a 2 queen room (for the 3 of us) on Expedia while driving toward Providence. When we arrived they did not have an available 2 queen room. The very helpful desk clerk have us a king suite with fold out couch......a follow-up request for is a blanket for the couch and a towel for our third person. All good........ But the fridge did not work and we had stuff to refrigerate that would spoil...... He gave us a different king suite..... We were appreciative and enjoying getting to know the desk clerk...... When we opened the couch we discovered it was not made up, so one more trip trip the desk to ask for sheets...... The desk clerk delivered sheets after a few minutes.. Great...... Then we realized that when the couch was open in bed mode it blocked three door of the cabinet holding the fridge and coffee maker..... So it goes we decided that would be ok...... We went to bed finally...... The person on the couch was not too happy with the bed, and as this is to be expected of gold out sofas we accepted it....... When my wife and I got into the king bed and I rolled toward the middle of the bed, I realized that there the middle of the mattress was a good bit higher than the side when I was sleeping ..... Ok mattresses don't last forever, and it was totally sleepable.......I settled in to sleep and tried to get comfortable with my head on the pillow, but I couldn't. The pillow was full, bouncy and high and my neck couldn't adjust, was I am a side or belly sleeper.....I grabbed a couple fleece pullovers and bundled them into a tee shirt as an improvised pillow. It was not what I am accustom too either way home or in the other many places I've stayed in, but it was acceptable and I was tired, and I slept..... Until my wife rolled over and the bed bounces quite noticably when anyone moves, so we can continue to wake each other up periodically through the night. ..... Now night 2 (of 2) When we arrived to the hotel the desk clerk informed is that the credit card for our room payment did not make it into their system from Expedia. No biggie we gave him a card, as he assured us they would not double charge us. I think I believe him....... That done we went to the room and neither of the 2 door cards worked. No big deal as we have now become buddies with the desk clerk. A quick trip down the long hall and elevator, and the king hall on the first floor and back and we were able to enter the room....I already know what I'll do for a pillow. I've pulled the fridge out of the cabinet so we can get to it when the sofa-bed is open. Tomorrow we drive home and we'll ll be glad to sleep in own beds! I just become a home body.....

PS: I grabbed a business card from the from front desk with QR codes and short URLs to enter reviews on Google and on Trip Advisor. Neither the QR codes not the short URLs...

I stayed at Hotel Providence from Friday Dec. 1-3 2023. We stayed at the hotel because my brother was getting married in Providence and his block was at the hotel. The bridesmaids (of which I was one), the bride and my mom booked a suite to get ready for the wedding and take getting-ready photos. When my mom arrived at the hotel the day of the wedding, the elevator wasn't working. Unfortunatly, my mom couldn't climb the stairs to get to the suite. She was recently diagnosed with cancer and her medications cause weakness throughout her body. Upsettingly, was like pulling teeth at the front desk to get us a space where we could all get ready and take photos that was elevator accessable- there was no manager on staff that day (bizarre, as there was another wedding happening at the hotel as well) and the person at the front desk clearly didn't care about our perdicament, even as my mother began to cry because she felt like it was her fault for "causing problems" (i.e. having cancer). (In this time, the make up person and hair stylist were total champs and lugged their giant suitcases of tools down four flights of stairs to do my mom's hair and makeup in the lobby). After about a half hour, they finally found a place to put us, but only after I asked several times for help and begged the front desk person to find a solution, asking them "What would you do if this was happening to your mom?"

Separately, on Friday when I checked in, I asked if it would be possible to deliver a bottle of Chamapagne (which I had bought at a store and brought to the hotel) and a few flutes to the suite at 11am on Saturday. They said of course and took my bottle of Champagne. After finally getting settled in our new room, I asked again if they could bring the Champagne since they forgot my request and at this point we all needed a drink. Someone brought up a bottle of and four glasses. As I was about to open it, I was upset to find they brought a cheap bottle of cava and not the Champagne I dropped off at the desk the day before. The wedding planner went down to the front desk yet again to ask for the bottle of Champagne I had provided and she was told the staff was "working on it." Obviously, they lost it. Upon checking out, I told the front desk manager on staff, Jen, what happened and that I need to be reimbursed for my lost Chamapgne. She said she couldn't reimburse me but that the GM, Cheryl, would call me the next day, Monday Dec. 4. She didn't call on Monday, so I called at 5:30. I was told she had left for the day. I called again Tuesday, Wednesday and Thursday at various times. No one returned my call. Now it's Sunday Dec. 10 2023 and I have yet to get an apology or a resolution for this honestly shocking lapse in professional competence. It was a really stressful morning on what should have been an easy,...