Target — Local services in Proviso Township

At 4:07 pm. My husband and I were returning a 2-pack of Google Nest routers to the Melrose Park Target in Chicago, the same location we bought the router.

We thought it was going to be quick and easy like the other time I returned a router to a store. But the routers’ serial numbers weren’t matching the box. It’s a 2-pack. Of course the serial numbers aren’t going to match the box. The SN is for the two pack, not the routers themselves. Not rocket science.

The supervisor at the returns booth, Tiffany, was having a power trip. She was giving us a hard time because the numbers on the box don’t match the ones on the routers. That’s not our problem. Blame the manufacturer! She then went off to ask somebody, and we were waiting at the return booth for a good 10 minutes before she came back. She then said, “I have the right to refuse this return. But I’ll accept it anyway.” Our return was finally processed at 4:41.

We were returning it within the return window in its original packaging. Let us return it! What should have been a 1 minute return, turned into 30 minutes of being accused of trying to scam the store by replacing the routers with different ones.

I love shopping at Target. But now I’m never returning to Melrose Park. I should’ve just left and gone to another location. I’ve returned electronics before at Target, and that was the worst experience I’ve ever had.

Tiffany did not respect us or our time. She felt like ruining our day for her own ego, and wanted us to be stuck with a $330 pack of routers that we don’t want. All of the devices and accessories were there, we purchased it at that location, we had the receipt, and we were in the return window. We’re allowed to return a product that we no longer want. We followed the store’s policy. Tiffany needed to just scan our receipt and give us back our money. Not that difficult!

I don’t want to be held at the mercy of some lady pulling a power trip on someone just returning an item from the same store.

We were there from 4:07- 4:41 just to return something. That...

About a month ago, I ordered groceries through the Target app, something I’ve done several times with no issues. However, when my husband and I went to pick up our order curbside and started unpacking at home, he noticed three dented cans as I checked through the rest of the items I found both of the lettuce bags I purchase were brown.

I immediately called the store to report the issue, but no one answered. I had to contact the Starbucks inside the store, and they were kind enough to connect me to Customer Service. I requested to speak to a supervisor, but the response was quite dismissive. The supervisor suggested I simply return the items at my convenience and that a gift card would be waiting for me. I was a bit taken aback by this, but decided to go ahead and return the items that same day.

When I arrived, I asked to speak with the supervisor, but instead of speaking with me directly, she sent another Lead to assist me. The young man was very courteous, and the young lady at the service desk was equally helpful. They were both shocked by the condition of the cans and the brown lettuce. I later found out that the person who shopped for me was a Lead at the store, which I couldn’t believe. The young man helped me replace the damaged items and got me fresh lettuce bags, and I was given a $10 gift card. I also received a refund for the items through the Target app.

While I appreciate the resolution, I was disappointed by how the situation was initially handled. Target needs to ensure better customer service and quality control. You can definitely do better, Target. Apologies for putting you on blast, but I wanted to share this experience. I’ve attached pictures of the damaged cans and...

Until my last visit, this was my favorite Target! It’s so well organized, the staff is mostly helpful, polite and welcoming. Unfortunately, I had a bad customer service experience few days ago, processing my return (multiple items, from different orders). The gentleman at the return/ pick up counter was organizing his station, he didn’t say hello, didn’t acknowledge my presence, even though I was waiting in line for a moment. Once he marked his presence, said hello, he asked me to look up the receipt/barcode in the app. Now, it’s not a big deal, but I was specific about using my Red Card, since items came from different orders and pick ups. I shop at Target A LOT and often, it would be easier on both to use card. He started to show attitude, question my returns, taking his time, then another employee walked by and they both started to sing a song out loud. I am a manager for a cellphone company, and I know , seen employees have “codes” between each other, to mock customers and that is exactly how I felt. He was having side conversations with everyone that walked by- how unprofessional!!! Also, at the end of the return, the sales associate told me I can pick up the return receipt myself from the receipt printer! If any of my staff acted this way I would be embarrassed! I felt disrespected, mocked, there was no empathy and no desire to assist in a respectful manner. I’d like to receive a call or an email in regards to my interaction. There should be a disciplinary action taken against...