CougarTech Repair — Local services in Provo

I'd give them 10 stars if I could. My laptop suddenly died on Sunday night and I took it in to Simply Mac first thing Monday morning. They told me I'd have to wait 10 business days to hear back about the diagnosis and THEN they would order necessary parts and THEN they would fix it. I was going to have to start over on so many projects and papers to turn them in by deadlines before I'd get my laptop and data back! And it was going to cost me a lot- which is scary as a student. A friend recommended I bring it in to CougarTech- I didn't even realize the BYU Store had a department that fixed computers so I took it back from Simply Mac a few hours later and brought it in. They helped me immediately and answered all my questions, letting me know I'd only have to wait a few days to hear back. Well, they called me the NEXT day to tell me what was wrong and let me know they had ordered the part and they'd get back to me in a few days. The NEXT day they called to tell me it was done!! I couldn't believe it! And the best part was that it was under warranty so even though I would have paid significantly less at CougarTech anyway, I didn't have to pay a dime. They saved me SO MUCH TIME AND STRESS and I would 10/10...

I went in wondering if I had to pay for my corrupt system and left having paid for their corrupt system! The staff are great. They are friendly and capable. However! The data transfer and "recovery" pricing is archaic and honestly ludicrous. They backed up my data (a drag and drop procedure) and then held it hostage. To get that data put back onto my fixed drive I had to pay $50 for 15 gigabytes! I asked who I could talk to in order to try negotiating the price (very uncharacteristic of me) and was told that they don't know why the prices are the way they are and in their mind it is very unfair. There is some serious injustice going on at Cougartech repair and I feel very uncomfortable because of the way they take advantage of their customers. This place has potential but they SERIOUSLY need to update their data transfer policies. I can't imagine how I would feel if I had lost a terabyte of data (a common hard drive size) and ended up paying over a thousand dollars just for them to...

Would not recommend. They took three weeks to get my laptop back to me, told me they worked on it for 45 minutes and couldn't find the problem. Sent it home with me, and it crashed again. Took it back. Again, they did not fix anything. There seems to be one guy there who knows his stuff, but they have so much inventory that you will be lucky if he ever sees it. Instead there's a bunch of college kids who aren't experienced whatsoever who are trying the things that I find on Google, for free. They charge a $45 fee just to look at your computer (even if they don't fix anything). There are better options in Provo for cheaper and with more trained and timely professionals. Don't go here just because you are a student and it's convenient. There are cheaper and far more convenient options. (I recommend Mark who owns CareWare Computer Care. He charged only $20 for diagnostics which went toward the fix. Had it fixed by the next morning. Oh, and he will...