Sleep Tight — Local services in Quincy

Bought a king size Temper Pedic, my husbands health started going bad after. Told them we needed to move our bedroom at the time so he would be closer and easier to the bathroom. He was unable to help with anything and most things I couldn’t do alone. Long story short he passed away in December of 2024. I completely forgot about the purchase and didn’t realize until started going through things. Called in help and went ahead and moved bedroom, remembered we had bought a new mattress and paid for it last October, before he passed.i called to see if they could deliver it, we’re able to deliver quickly. I wasn’t aware that we bought a “set” they said and when they delivered it was over 3’ tall. I’m 65, said there was no way I could get in that, I knew TemperPedic made a low profile box. ( this was out third set)from them. They told me there would be an “up charge” for going to a low profile? Wasn’t doing me any good the way it was so I said fine. They came the next day with low profile and it looked much better. Sad part was it was still way too high with our new bed, that’s a platform. Never had one of those. So, I asked them to come get these and I would try it with just the mattress. They would not refund the money of 108.00 I paid by credit card even though it was never slept on. The agreed to come get it but I noticed the paper I signed when delivered said so refunds. They also told me they wouldn’t couldn’t. I’ll be needing a full size set and two twins as I get the bedroom’s rearranged but I won’t be buying from Sleep Tight.Should have stuck...

Purchased an item. Returned less than 16 hours later in original unopened condition. We were not informed of the no refunds policy upon the sale. We were willing to apply our refund towards the larger sale of a product that we wanted to upgrade to but were treated VERY rudely by the lady whom had helped us. I was very shocked and appauled at her behavior since this store is locally owned which is the main reason we chose to visit this store to keep small businesses alive and well. We were kindly given a store gift certificate by a kind young girl at the check out. Thankful for her kindness. Just wanted to ensure future customers are informed of this policy so they can avoid this feeling of disrespect. Nice products. Just be sure of...

Spent over $2,000 on a new bed. The bed was delivered to the wrong address and when I spoke to someone on the phone she just kept giving me excuses instead of trying to make it right. I then asked to have the manager call me back so I could speak with them...she said okay. No one ever called me back and I later learned that who I was speaking with was the owner! I called because I did not like the bed I wanted to switch it out for something softer because they claim to have a 90 day love it or leave it guarantee. I tried to take it back after a week and they told me I couldn’t. That I have to keep it for at least 30 days. I would...