AT&T Store — Local services in Radnor Township

Buyer beware. This company is doing the following to place the consumer at a huge disadvantage. I can prove this via documentation and eyewitness.

You will "sign" an agreement that waives your right to sue them if you have a dispute that you cannot resolved in "arbitration." As per recent article in NY Times article and other data, arbitration agreements are a growing strategy among nefarious businesses to avoid litigation that would support consumer rights. Arbitrators are not court-appointed but rather they are 3rd parties that are hired or contracted by the retailer. Research has shown that consumers are not going to get a fair and equitable resolution to a dispute in arbitration as opposed to small claims, class action or criminal court. Arbitrators are typically at a conflict of interests and waiving your rights to litigation effectively surrenders all consumer rights.

The company electronically affixes consumer signatures on documents that they print after the fact. In other words the signature is collected via an electronic pen pad the consumer "signs" before the 10 page contract is even printed out for you to read. That is not a legally binding signature. Do not sign anything via a key pad if you have not first been given the opportunity to read the whole document. In fact do not sign via key pad at all. Pen and paper are still legally binding and your "signature" cannot be affixed to whatever document they choose.

3.. Return policies you will be told are not the actual return policies of the company. Whether sales staff know this or not is irrelevant to the fact that they communicate return policies verbally that are not consistent with their actual written policy and how business is conducted if a return is necessary. Costumers are told verbally they can return a phone for any reason within 14 days. Should you want to return an item because of a defect, for example, they will refuse to refund you and say have to deal with the manufacturer directly before they refund your money. If a replacement or repair to the defect in the product requires a waiting period of greater than 14 days before it is resolved you will then not be able to return to the Cellular Concepts store and get your money back.

If you are a consumer with any common sense you will save yourself potential costs in time and resources by simply buying the phone from AT&T directly at an actual AT&T corporate store, not from Cellular Concepts ATT&T retailer. Should circumstances or matters of convenience or necessity make it absolutely necessary for you to do business with Cellular Concepts you should remain vigilant that fair business dealings are not in the interests of this "authorized retailer."

This is free advice from a me, a...

Let me start by saying this was a tour de force in customer service. My store attendant, Shanon Ferrell, was the only person working on a Sunday afternoon and not only dealt with my account but with three other customers simultaneously, assisting all four of us with efficiency and care. I had been dealing with a billing issue for several weeks. I had even phoned customer service multiple times days prior and was assured my issue had been corrected. Well, it wasn’t. I tried to phone customer service again, but they were closed on Sundays. So I drove into the store hoping they could help me. Shannon suggested I call customer service, but when I alerted her that they were close, she went out of her way to phone a special number to get me in touch with a rep that then finally fixed my issue. If you live anywhere close to Wayne, make this your AT&T store of choice. And ask for Shannon! A truly GOATed...

I brought in my old phone to get reactivated and get a new plan. I was hoping it would be an easy fix and it wasn’t. I felt really terrible that I took up SO much time and there was only one person working, with a line of people behind me. Dylan was super patient, cool and collected, even when customers who were waiting were so rude to him. He took it in stride and didn’t miss a beat! The reason why it took longer was because the AT&T credit checking site was down and caused problems company wide. He spent so much extra time with me and eventually we had to switch out phones, but it all worked out in the end. The impeccable customer service I had from Dylan and Ari was beyond anything I’ve seen in a long time. They’re funny, friendly and super informative. I will definitely be back anytime I need a new phone or anything. Thank you both SO much for all your help. You...