Watt Lounge — Local services in Rahway

I just came from the lounge where John, the food and beverage manager did a huge injustice to your brand. We got here from Manhattan at 9pm. After a long, chilly day, all we wanted was a little dessert and some jazz. I ordered from John promptly and actually ordered the dessert first because I have 2 kids that need to get to bed for a college basketball game in the morning. At 9:30, 30 minutes after ordering, we started inquiring about our dessert. To which, John’s partner kind of nodded. What does that even mean? At 9:45, we went up to inquire again. He finally came around to our table ( John’s partner) and said it’ll be another 10 minutes. If we hadn’t already waited 40 minutes, I would’ve cancelled the order. Finally at 10pm, I went to the front desk to ask if I could speak to a manager. None present, as John is the food and beverage manager. At this point, his partner is getting the mop bucket ready, but still no cookies and ice cream. How long does that take to prepare? Two minutes at best????? I come back to this hotel for the location, bar and cleanliness. This will be my very last time. John- you suck so much at customer service. You just lost a customer with kid in school here. As a service industry gal- I would be so mortified if I kept a part of 5 waiting an hour for one dessert! Time to go back to basics...

Do not recommend. We were invited to sit at the lounge to listen to the live jazz (by hotel staff), yet when we sat, a staff member from the lounge rudely kicked us out because we brought outside food in. We hadn’t even ate yet and were sitting enjoying the live jazz music and thinking of ordering a drink at the bar. This staff member accused us of bringing outside food in as if we did so with total disregard of the rules when, in fact, the Hotel staff never advised that the lounge area was separate from the hotel and that we could not eat there (and there was no signage indicating so). After a long day of travel and attendance at a double funeral, it was unfortunate to be treated as if we were not guests of the hotel and had literally just been told to enjoy the lounge and live jazz music. The lounge staff member could have kindly informed us that we were misinformed, but he was instead accusatory, short, unprofessional,...

Highly recommended for an overall well round spot. Rooms clean and well appointed. Rooftop deck very nice. They have games if you want them as well as a grill there that I imagine they use during events.

The lounge was fantastic, the bar was nice and the bartender was attentive. Food great. Highly accessible, train station across the street. Lots of good food choices around as well as anything else you would need. Only minus for me is after you've paid your nightly rate you still have to $14 for parking. Really?! Otherwise...