Melao Cafe & Creamery — Restaurant in Rahway

UPDATE: I’m writing this review in hopes the owner addresses the problem and trains his employees better. Last Friday I found a hair in the ice cream. I didn’t make a fuss and just showed it to the employees. Two of them where just staring at me without saying anything so I got back to my table. A lady approached me and was very sweet and apologetic, she offered me another ice cream or refund and I asked to remake the ice cream. She said they still give me a refund, which was the right way to deal with the situation and I happily kept enjoying my meal. She was nice and professional, and unfortunately I didn’t ask her name. So. Now the other lady came and interrupted me asking to come get a refund. I said, I’ll finish my toast and come, there is no rush. At the register she offered me to pick between refund and a new ice cream. I told her, the lady already offered me both and that the hair in my food is enough bad experience for my evening. She said she won’t give me both as it’s their policy and I have to pick. Now it was very disrespectful and pretty insulting situation. I said to call the manager, the young man came up and started explaining me that I have to pick. As I tried to explain that the ice cream is not the point but their dealing with the situation is they were just staring at me silently without offering any solution. When I started to leave they said my ice cream is ready, apparently the other lady, who was nice made it. But my evening was spoiled.

I loved this place and was coming for years, this was my favorite ice cream in the neighborhood. I wish they can deal with issues like that with more dignity and respect for their clients experience.

OLD REVIEW:

I love the place! The only thing you should mark yourself as ice cream on the google maps as it’s so...

Melao Cafe & Creamery will always hold a special place in our hearts after the beautiful memories they helped us create! With a few days notice, Kevin, welcomed us with open arms and reserved half the cafe for our small birthday gathering. From the moment we arrived, it felt like we were being cared for by family.

The staff’s genuine warmth and attention to every little detail, from helping us when we forgot a cake knife and Polaroid batteries, to making sure everyone was comfortable did not go unnoticed. Their kindness allowed us to truly be present and enjoy the celebration.

On a cloudy spring Saturday, with gentle peaks of sunshine breaking through, after our first birthday activity, it was the perfect place to come together, laugh, share ice cream, and enjoy affordable, refreshing drinks. Thanks to Melao’s Cafe & Creamery flexibility, hospitality, and heart, we were able to make our loved one’s 26th birthday a memory we’ll cherish.

This cafe isn’t just a business, it’s a labor of love, and you can feel it in every corner. Please support this special place, they are truly a gift to...

Me and my boyfriend come here every weekend and have always been greeted by warm staff and always happy atmosphere.Today was not the case we were greeted by a staff member that was not only very rude but looked miserable.We have always gone to eat out and the come to the waiting room with takeout container no intent to eat it in the establishment because we are aware of the rules.But just bring it with us rather then having to walk all the way back to the car.If you know Rahway down town area you know it can sometimes be hard to find parking.Instead of the staff member saying it in a nice polite manner he was very rude about the take out container being in the establishment.My boyfriend further explained we had no intent of eating in the establishment just came from another restaurant the staff member was still very rude.My boyfriend then asked if it will be a problem he can bring it to the car the staff member proceeded to ignore my boyfriend.I would like to state again we have never had problem here and love going to this place.But it definitely left a bad taste...