ALDO — Local services in Raleigh

I bought sunglasses and a pair of earrings at the Aldo store at the Crabtree Mall a couple of weeks ago and the Cashier did not give me a receipt saying she will send it on my phone and I did not get a receipt and today I came into the store and a woman by the name of India refused to give me a refund for earrings I never used and let me go out of the store with the earrings without even an exchange. Her name is India. When I called their 800 phone number this evening there was. an employee by the name of Isaac that was abusive talking to me, then a woman by the name of Melody who did the same and then there was a Sidney who did the same. I am 78 years old treating people like I want to be treated, and these four employees thought differently and...

I ordered earrings online for a wedding. I received an email that my earrings had arrived at the store. When I went to pick the earrings up the employee told me that they had been picked up already. Most places make you show ID before picking up merchandise. I’m assuming Aldo does not do that or that one of the employees stole my earrings. I contacted corporate. Corporate told me that the district manager would contact me. That was a joke. I haven’t heard anything about this situation. I’ve spent lots of money at Aldo throughout the years but they won’t get another dime of my money....

I usually don't write reviews and I know what it's like to work in retail but honestly if Khadjia does not like working in retail then don't. The whole time she was there, not a single bit of friendliness and when we were checking out, she looked annoyed. Before she finished checking us out, she asked her coworker to take over without saying anything to us. Maybe I'm being picky but coming from customer service, that is not how you treat your customers. Forgot to mention, the whole time she was checking us out, she had her phone on speaker. Love the shoes but horrible service...