Fink's Jewelers — Local services in Raleigh

My fiancé had my engagement ring custom made for me recently through Fink’s. I obviously was not part of that process but he told me after our engagement how great the experience was and his involvement. We got engaged September 29, 2025. Quickly realized the ring was a little too small for me and went to Fink’s the next day. The change would involve going up 1 size (From a size 5 to 6) The associate said that repairs were a little backed up and would take about 2 weeks. Fast forward 2 and a half weeks we didn’t receive a call. My fiancé contacts the store and is told that they haven’t repaired the ring and it would take another a week. He calls again a day after that timeline as we didn’t receive a call for an update. They say it’s almost done and are waiting for it to return to the store and will be ready in a couple days. Again, he calls because they have not reached out. They tell him it should be ready the next day. He calls the next day because again no call which is October 21st. The associate says it just arrived and we are all set to come and pick it up. (Please bear in mind that we were very eager and diligent about getting this done as soon as possible as we were going away on vacation on October 23rd and eager to show friends and family) We arrive to the store and I put the ring on and I’m confused because it feels the same. The associate then sizes the ring and determines that my ring was never repaired to the right size. She was very kind and apologetic. Obviously not her fault whatsoever. She says she’s going to contact service and get it expedited to be fixed and ready for Friday October 24th. Extremely frustrated and disappointed at this point but whatever. We were offered to have it mailed but we obviously want to pick it up in person just in case another mishap may happen. Again are told we will receive a call on Friday and would be ready then. (Also both times we came into the store were on Tuesdays around 1pm when it’s not busy, were barely acknowledged and not even offered a drink while waiting.) Friday, no call… Saturday, no call… My fiancé called today on Sunday October 26th and spoke with a manager who was unaware of this ongoing issue (which I think an associate should have brought to their attention) and once again the ring is still not ready. After that conversation, received a call from the manager a couple hours later where we learned the ring still has not been touched and they’ll again request this be done immediately and would be ready tomorrow. So basically an entire month has gone by without the ring ever being touched!? Very disappointed in the lack of communication and oversight through this process in what should be a joyous time especially coming from a reputable high...

A few weeks ago the wife and I stopped in the North Hills store so that I could send a Tudor watch off for service. We were greeted by Christine.

While Christine inspected my watch and took my information down, my wife bounced around the store putting eyes in some watches that she had seen online. Once Christine completed what was needed to get my watch off for service she spent the next two hours guiding my wife around so that she could try on all of the watches that she wanted. Christine was extremely patient with us as I was having my wife pick out a watch to mark a career milestone.

With every successive watch we looked at, Christine exhibited an amazing sense of humor along with an immense knowledge of horology and knowledge of everything that we were shown. Never once did we feel pressured or unwanted as some will find at other high end jewelery stores.

Once my wife selected the watch that she wanted Christine began sizing it, the whole time being very personable. While this was going on I made another pass through the show room to see if there was anything that just had to come home with me that day.

I found a new model that had two different flavors of bracelets. The one in the show case did not have the bracelet that I preferred. When I asked Christine if she could source me one she said that they may have one in the back and went to check. They did not have one on site but with out hesitation she found one at a sister store and told me that she could have it shipped to the North Hills store. I was sold. The wife and I sured up our purchases for the day and were beyond happy with our decisions and the experience that Christine provided to us and first time Finks customers.

Fast forward a week and Christine called me to let me know that my watch had landed at her store. Once I got in she greeted me immediately even though she was working with someone else. Once she finished up with her previous customer Christine got right to work with presenting the new watch to me and getting it fitted. While I was fiddling with my new purchase Christine filled out paperwork for another watch that I brought in to be sent out for service. Once done with that Christine made sure that I had no further questions and I left as a happy customer yet again.

If you are in the market for a higher end watch and want to be treated right go to North Hills Finks and ask for Christine, she will treat you right and you'll have one of the best purchasing...

Very unfortunate to have to make this dreadful review, but I have come to find this jewelry store and some of it’s representatives very wanting. I’ve been coming to Finks for about a decade now. I’ve purchased all my jewelry from here to include 3 watches of specific high end brand that is hard to get on certain models. I asked for a specific model and I was told by “my jeweler” I had to get on a “waiting list” to get that model and that it could take anywhere from 6 to 18 months maybe a little longer. Come to find out that there is actually NO list for these watches or models. Straight from the source, of one of the other representatives that works at the other Finks location, the jewelers only say that to be able to give the next available model sought after to whom ever is providing them with the biggest volume in other purchases. So the three watches already purchase directly from her and the other jewelry pieces purchased from this Finks and that individual representative were not enough to warrant the effort to find the model I have been looking for. Fast forward over 5 years since I was “put on the list” I haven’t received one follow up call, text and or email, since I stopped buying other things from this sales representative.

To which indignity I have to add the fact that I was immediately casted into a different race by the finks representative Chae Young, as she thought that I was Native American and continued to address me as so and even mentioned I was and I quote “salt of the earth people” my wife tried to explain that we are not Native American but, she did not seem to be engaged enough with the volume of our purchases to really pay detail attention to us as costumers and continued to make inappropriate remarks while profiling and stereotyping me.

It is clearly evident that this Finks location cares little about individual clients and if you are not up to the spending volume of their higher end clients, they will treat you with little to no interest or kindness, as if you are inconveniently asking too much of them for trying to purchase items there.

I have been taken all my business to a local family owned and operated jeweler; JM Edward’s and it has been a much different and amazingly warm experience to deal with people who truly care about each individual client!

I will never be returning to Finks and or to their extremely discriminating representative...