Whole World Massage & Lymphatics — Local services in Raleigh

I scheduled a one hour massage for my 85 y/o mom for today, but instead of the one hour she only got 30 mins! When I asked the masseuse why, she replied that my mother takes too long to get dress and undressed, and also she had to help my mom to get on the table . She also said that she had more clients coming up. I acknowledge that we started 12 mins late because I was filling out some paperwork and mom needed a little break from walking from the parking lot, but the masseuse should had not taken anymore time from her massage. Here is the problem I have with this issue:

1- Other places ask you to remove as little or as much clothes as you’re comfortable to get your massage. This masseuse asked my mother to remove all her clothes except her panties.

2- If wearing just underwear is necessary, then the facility should provide a dressing room and bath robes so that clients can use it before and after the massage, instead of reducing time from the clients’ massage when dressing in the same room they get the massage. Other solution could be to add extra time between appointments to allow time for clients to get dress/undress, and for the masseuse to clean the room for the next client.

3- My mom managed to leave the room sharp at noon, and the next client had arrived 10 minutes earlier. Well, the masseuse was already taking time away from the next client, because even though my mom free up the room on time, now the masseuse had to go and change sheets and clean the bed for the next client, which could have been ready for her massage if the business provides a dressing room and robes.

3- As my mother and I were leaving, I thank the masseuse, to what she replied just with an “uhu” and with an attitude. How rude! About the masseuse's answer:

Once more you showed your lack of professionalism. Being defensive to your clients' input is not going to help you improve your customer service. Conveniently, you ignored all the points I mentioned for you to improve the facility and service to clients; instead, you created a delusional story about me being late and being a bad daughter because you helped my mother get on the massage table while I went to park my car. Since when a bad child voluntarily takes his/her parent to a...

Omg!!!! I don’t even know where to begin but from the start of meeting Tracy over the phone until we met In person has been a pleasure. I have been so happy that I finally found someone that knows how to do a great quality manual Lymphatic massage for post opp surgery. I had 360 lipo done on my back, flank area, arms, stomach and sides. All of these areas were very swollen inflamed and just over all painful. I could barely walk put a shirt on by myself or even lay on my back. For a week I have only been able to lay on my side and my stomach, but after just one session with Tracy I can now lay on my back I couldn’t believe it until she had me to lay on my back before I left my appointment. Tracy took her time and answered all of my questions that I had about Lymphatic massages and my body. She was very knowledgeable caring and understanding to my wants and needs. I never seemed rushed off the phone or in person and believe me I asked 1,000 questions LOL 😂 Tracy also shared Lymphatic products that are great to use during your healing ❤️‍🩹 process. Tracy had me so relaxed that I went to sleep off and on and then she also had me laughing. It was the best massage I ever had seriously my body feel so much better. I could tell a difference in my body immediately. Tracy your hands are blessed by god himself you are in the right profession and I will continue to support you. You are very professional and real and that’s what I admire the most. When you are going through any type of plastic surgery you will find out that it’s a emotional roller coaster. One minute you happy you did it the next minute you crying asking yourself why did you do this to your body so for Tracy to make me laugh throughout my session meant the world to me. To know that I have Tracy to help me through my surgery journey with my healing process makes me feel better that I found her and chose her. Tracy you are amazing and don’t you forget it I wish I could give you a million stars ⭐️ Because you definitely deserve it. Thank you for taking your time with me and for going the extra mile your customer service is phenomenal. God bless your business and you. You are stuck with me for life you have gained a new friend and client and it ain’t nothing you can do...

Save your time and money — do NOT book here.

Short version: • Extremely unprofessional • On her phone the entire massage • One-handed massage with zero pressure • Paid for 90 minutes, got maybe 65–70 • Cluttered, unclean, disorganized space

Long version: I had a prenatal massage with Tracy and unfortunately had a very negative experience — which I now feel completely validated in after reading other poor reviews (I had a gift card, or I would’ve checked beforehand).

When I arrived, I wasn’t even sure I was in the right place. The waiting area was a mess: furniture in disarray, piles of Amazon boxes, visible trash, and an overall sense of neglect and disorganization. I waited 15 minutes past my appointment time with no communication. Tracy finally rushed out of the massage room, visibly tense, and didn’t apologize — just mentioned the last client still had to get dressed and she still needed to change the sheets.

The massage room was no better — cluttered and unclean. Tracy said she would knock before coming in, but she didn’t. She just walked in, thankfully after I had undressed and gotten under the sheet.

The actual massage was appalling. She massaged me with one hand the entire time because she was using her phone throughout. At one point, she set her phone on me, and when I adjusted the sheet, it fell to the floor. She claimed she keeps it on her for tornado alerts.

On top of the distraction, she made judgmental and inappropriate comments — about me being pregnant with my fourth child, about my size, and about her daughter-in-law — all while cursing casually. She also repeatedly said she was the one who needed a massage after working all day.

The massage itself lacked pressure, technique, and focus. I paid for 90 minutes and got maybe 65–70. I left with a worse crick in my neck and more discomfort in my hips than when I arrived — the table was rock hard and uncomfortable, especially for a side-lying prenatal massage.

Tracy might be a nice person, but this was by far the most unprofessional and disappointing massage I’ve ever had. I didn’t feel safe or comfortable enough to give honest feedback in person, so I’m sharing here to warn others. I truly don’t understand how there are any positive reviews after...