The food here is always on point and HH has always been one of my favorite places to eat. That said, there are a couple things I think would DRAMATICALLY improve the level of customer service I’ve been experiencing lately …

HH closes at 8PM. Not ideal for such a busy area. That said, I say, “fine, I’ll work with it. No big deal I can’t go after my shift or after my workout.”

But, a word of advice - don’t go in between the hours of 7PM and 8PM. You’ll feel incredibly rushed (and I always get to-go.)

I’m not sure if he’s the manager, but he definitely gives off that “vibe.” This particular employee rushes back and forth between orders, clearly trying to get them done as fast as he can, making sure everyone is aware “we close in 20 minutes.” Customers are tripping over each other, going back and forth with him, trying to get out what they want with their meal. There’s no thinking about it or asking any questions. You better know what you want the minute you get in line, or it’s made clear that you’re holding up the staff from clocking out and going home.

Let me clarify that I wouldn’t make any fuss of this if I had only seen it once or twice. However it seems to be nearly every time I visit as of late, which is at least once a week.

I’ll continue to visit this location because it’s convenient and the food is healthy and delicious. But I think the customer service is subpar, and in the restaurant industry, many customers will use that as a reason to not spend their money at HH.

Cheers to continued coaching and development of management to make their customers feel welcome, rather than rushed and unwanted.